I'm trying to enroll in the extended security updates

Welcome T Gilchrist,

I understand how frustrating it can be when you received an email inviting you to enroll in the Windows 10 Extended Security Updates (ESU) program, but the enrollment process is not completing successfully. 

Before proceeding, could you please clarify:     

• Are you trying to enroll from the ESU enrollment wizard on your Windows 10 device, or through a Microsoft website? 

In the meantime, you can try these workarounds steps below to troubleshoot the issue:  

Option 1: Confirm that your device is signed in with a personal Microsoft account 

• Open Settings > Account 
• Verify that a Microsoft account is connected 

Option 2: Check that Windows 10 is fully updated.  

• Open Settings > Update & Security > Windows Update 
• Select Check for updates and install all available updates 
• Restart the device afterward 

Option 3: Verify that the device is activated.  

• Open Settings > Update & Security > Activation 
• Confirm that Windows reports as activated 

Option 4: Make sure you are using an administrator account.  

• Open Settings > Accounts > Your info 
• Confirm the account has administrator privileges 

Option 5: Try the enrollment process again after restarting the device 

• Close all Settings windows 
• Restart Windows 
• Open the ESU enrollment experience and retry 

I hope the steps above help you deal with your issue.  

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

If you've any work or school connected, try disconnecting them and re-try with enrollment.