no longer able to drag and drop in the new outlook

Hi Jackie, 

Thank you for reaching out and I appreciate the clear explanation of your concern. 

I have carefully reviewed the information you provided and conducted an investigation. The findings indicate that there is an ongoing service incident affecting multiple tenants, which aligns with the behavior you are experiencing. 

The engineering team has identified the root cause and is validating the fix before deploying it. At this stage, no action is required on your part. Once systems are fully restored, new Outlook should begin functioning normally again without the need to make changes to your settings or devices.  

For further details, please review this incident report in the Service health menu in Microsoft 365 admin center. If you are the end-user, please contact your organization's IT administrator or help desk. They can verify the status of the service incident for your tenant and submit a technical support ticket to Microsoft to prioritize a fix.  

If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support   

I are truly sorry for the inconvenience this has caused. If you have any additional questions or further information to share, please don’t hesitate to let me know. Thank you for your patience and understanding. I wish you all the best.

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