mail won't send and recieve after outlook update

Question

mail won't send and recieve after outlook update

Clay Brower 20

Got back from two week vacation and outlook went through what appeared to be an update or the process to sync emails asked for password and now won't send/recieve emails from either my IMAP or GMail accounts

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Answer accepted by question author

Anonymous

Hi Clay Brower

I understand you've already removed both accounts and added them back to New Outlook.

To help me determine whether the issue was caused by the Outlook update or by an account authentication problem, could you clarify the following:

After adding the accounts back, are your IMAP and Gmail accounts now able to send and receive email normally?
Before removing the accounts, were you receiving any error messages when Outlook asked for your password? If so, what was the exact message?
Did the issue affect both sending and receiving, or only one of them?
Approximately when did the problem start in relation to the Outlook update?

Feel free to share any updates at your convenience.

Clay Brower 20 Reputation points

2026-07-14T21:41:11.0066667+00:00

Upon closer review the GMail acoount was not affected. The IMAP account would neither send nor receive emails...no error message was given. This started after I returned from a 10 day vacation and powered up my PC...when I opened my Outlook it went through the account setup screens asked for my account passwords and once it came up my old emails were in the IMAP account but not any new ones...they continued to work on my phone and on webmail. I sent test emails etc...they did not send...I tried the repair button...put in my password and same...so I removed the account and put in the exact same account settings and it began working again. thx.
Anonymous

2026-07-16T00:36:14.7666667+00:00

Hi Clay Brower

Thank you for the update, I’m glad to hear the IMAP account is working again now. Thank you for sharing what fixed it, as this may help other users who run into the same issue.

If you need any further assistance in the future, please feel free to reach back.

Have a lovely day!

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Your answer

Clay Brower 20 Reputation points

2026-07-14T21:41:11.0066667+00:00

Upon closer review the GMail acoount was not affected. The IMAP account would neither send nor receive emails...no error message was given. This started after I returned from a 10 day vacation and powered up my PC...when I opened my Outlook it went through the account setup screens asked for my account passwords and once it came up my old emails were in the IMAP account but not any new ones...they continued to work on my phone and on webmail. I sent test emails etc...they did not send...I tried the repair button...put in my password and same...so I removed the account and put in the exact same account settings and it began working again. thx.
Anonymous

2026-07-16T00:36:14.7666667+00:00

Hi Clay Brower

Thank you for the update, I’m glad to hear the IMAP account is working again now. Thank you for sharing what fixed it, as this may help other users who run into the same issue.

If you need any further assistance in the future, please feel free to reach back.

Have a lovely day!

Answer 1

Clay Brower 20

Had to remove both accounts from Outlook and add them back in.

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