Wrong ID Account

Question

Wrong ID Account

Fred Burns 20

My company purchased some Lenovo thinkpads. One came in already under another companies name. Lenovo advised that I have to reach out to Microsoft cloud support. I'm not able to speak to ANY live person through Microsoft. How do I get support in updating the ID account for this device?

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Answer accepted by question author

Scott Nguyen 2,045 Independent Advisor

Hello Fred,

If the ThinkPad is showing another company's organization during Windows setup, then it is likely still registered in that organization's Windows Autopilot or Microsoft Entra ID (Azure AD) tenant.

And unfortunately, Microsoft cannot simply transfer ownership of an Autopilot device at the request of the new owner. The device must first be removed from the previous organization's Autopilot tenant by the organization that currently has it registered.

To better understand the situation, could you confirm the following?

Are you seeing an Autopilot enrollment screen displaying another company's name during the Windows setup (OOBE), or is Windows already installed and the device is simply associated with another Microsoft account?
Was the device purchased directly from Lenovo, or through a reseller/vendor?

Fred Burns 20 Reputation points

2026-07-13T19:21:44.27+00:00

I've reimaged the laptop with my companies' windows 11 image. During that set up is where Microsoft advises that this device is under another company. It was purchased through a vendor who purchased it from Lenovo.
Scott Nguyen 2,045 Reputation points Independent Advisor

2026-07-13T21:51:27.2033333+00:00

Since the laptop was purchased through a vendor (rather than directly from Lenovo), I think you should contact the vendor first and ask them to verify the device's ownership and have the previous Autopilot registration removed.

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Fred Burns 20 Reputation points

2026-07-13T19:21:44.27+00:00

I've reimaged the laptop with my companies' windows 11 image. During that set up is where Microsoft advises that this device is under another company. It was purchased through a vendor who purchased it from Lenovo.
Scott Nguyen 2,045 Reputation points Independent Advisor

2026-07-13T21:51:27.2033333+00:00

Since the laptop was purchased through a vendor (rather than directly from Lenovo), I think you should contact the vendor first and ask them to verify the device's ownership and have the previous Autopilot registration removed.

Answer 1

Fred Burns 20

I've reimaged the laptop with my companies' windows 11 image. During that set up is where Microsoft advises that this device is under another company. It was purchased through a vendor who purchased it from Lenovo.

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