URGENT: Pearson VUE Account Blocked (ERROR_VUE_WIDE_BLOCK) for AZ-204 exam - Ukraine

Anastasiia Halbur 20 Reputation points
2026-07-13T12:36:57.87+00:00

Hello Microsoft Support Team,

I am trying to schedule my AZ-204 exam from Ukraine, but my profile has been locked by Pearson VUE with an automated "ERROR_VUE_WIDE_BLOCK" after several failed payment attempts with different local bank cards.

I have already tried contacting Pearson VUE via Live Chat and Phone Support. Unfortunately, they refused to open a case for me and told me to send an email, but their email support system is not sending any automated responses or Case Numbers back to me. I am completely stuck in a loop.

Since the AZ-204 exam is retiring, this is extremely time-sensitive for me. Could you please escalate this directly to the Pearson VUE team on my behalf so they can manually lift the block on my account?

Please open a Private Message so I can safely provide my MS ID and personal details. Thank you!

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Answer accepted by question author
Julian Sharp 43,441 Reputation points
2026-07-13T14:03:46.5+00:00

This is a community forum not support, try https://aka.ms/CertificationSupport

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