The upload cross symbol and the microphone are missing from my Microsoft Copilot app. I cannot upload documents

Try these checks based on whether the missing feature is file upload or microphone input:

1. Confirm file upload is supported in the Copilot experience being used.
   • In Microsoft Copilot, supported upload types include PDF, DOCX, XLSX, PPTX, PNG, JPEG, TXT, JSON, CSV, and MD.
   • A single conversation supports up to 20 files, and each file must be 50 MB or smaller.
2. If upload is failing or the upload control is missing, verify the file itself.
   • Make sure the file format is supported.
   • If needed, convert unsupported files such as .doc to .docx, .xlsm to .xlsx, or save other formats as .pdf or .docx.
   • If the file is very large or complex, split it into smaller files.
3. If using Microsoft 365 apps and Copilot features are missing, refresh the license.
   • On Windows: open a Microsoft 365 app, go to File > Account > Update License, then close and restart all Microsoft 365 apps.
   • On Mac: open a Microsoft 365 app, select the app name menu > About <app name> > More Info... > Refresh License, then restart the apps.
4. Check privacy settings if Copilot features are not appearing in Microsoft 365 apps.
   • Windows: File > Account > Account Privacy > Manage Settings.
   • Mac: Word > Preferences > Privacy.
   • Make sure Experiences that analyze your content and All connected experiences are turned on.
5. If the microphone is missing or access was denied in a browser-based Copilot experience, re-enable microphone permission in the browser.
   • In Microsoft Edge: Settings > Privacy, search, and services > Site permissions > All permissions > Microphone. Remove the Copilot site from Not allowed to use your microphone, refresh the page, then allow microphone access.
   • In Google Chrome: Settings > Privacy and security > Site settings > Microphone. Remove the Copilot site from Not allowed to use your microphone, refresh the page, then allow microphone access.
6. If the issue started after a subscription change, allow up to 24 hours for the updated permissions to sync. Then sign out and back in.
7. If the upload option is grayed out in Microsoft 365 apps, signing out and signing back in can resync the desktop apps with the account.

References:

• File upload in Microsoft Copilot
• File formats supported by Microsoft 365 Copilot
• How to find and enable missing Copilot button in Microsoft 365 apps
• Troubleshooting Dragon Copilot
• Copilot does not let me upload files - Microsoft Q&A
• Grayed out UPLOAD FILES in Co-Pilot - Microsoft Q&A