I can't connect to the Minecraft launcher

Tsg Rokenzo 0 Reputation points
2026-07-13T09:20:19.4733333+00:00

Dear Microsoft Support,

I bought a Minecraft license yesterday, and I'm today trying to connect to my Minecraft launcher and it says "You'll need internet for this", but I'm connected to internet. I tried restarting my PC and internet, but it isn't working.

Thank you for your time and assistance.

Kind regards,

Rokas

Microsoft Security | Microsoft Identity Manager
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  1. AI answer

    2026-07-13T09:20:38.9766667+00:00

    Try these steps in order:

    1. Check date and time sync Go to Settings > Time & Language > Date & time.
      • Turn on Set time automatically
      • Turn on Set time zone automatically
      • Select Sync now
    2. Confirm the internet connection at the Windows sign-in level Some Microsoft sign-in flows require internet access even if browsing works.
      • On the lock screen, select Network and confirm the device is connected
      • If Wi-Fi is weak, try a wired Ethernet connection if available
      • If using Ethernet already, unplug and reconnect the cable firmly
      • Test the same network on another device to confirm the network is actually working
    3. Run the Windows network troubleshooter In Windows 11:
      • Open Start and type Settings
      • Go to Settings > System > Troubleshoot
      • Select the network troubleshooter in Get Help
      On Surface devices, the documented path is:
      • Settings > System > Troubleshoot > Other Troubleshooters
      • Run Network Adapter
    4. Restart the modem and Wi-Fi router again Since a restart was already tried, use the full power cycle:
      • Unplug the router power
      • Unplug the modem power
      • Wait at least 10 seconds
      • Plug the modem back in and wait for lights to stop blinking
      • Plug the router back in and wait a few minutes
      • Try the launcher again
    5. Check whether Microsoft Store app issues are also present If Store apps are failing too, reset Microsoft Store:
      • Press Windows key + R
      • Run wsreset.exe
      • Wait for the blank command window to close and for Microsoft Store to reopen automatically
    6. Check whether the launcher is failing to detect the purchased license If the launcher opens but does not recognize ownership, sign out and back in to refresh license detection in this order:
      • Sign out of Minecraft Launcher
      • Restart the PC
      • Sign in to Microsoft Store first
      • Then sign in to Minecraft Launcher
      • In Microsoft Store, search for Minecraft and confirm it shows Owned or Install

    If the launcher still says “You’ll need internet for this” after these steps, the issue is likely with local Windows app sign-in, Store app state, or the Windows user profile rather than the internet connection itself.


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