Microsoft 365 Developer Program - "No billing accounts found" when provisioning E5 Instant Sandbox

Question

Microsoft 365 Developer Program - "No billing accounts found" when provisioning E5 Instant Sandbox

Auras Paltanea 40

Hello,

My team and I are trying to provision a Microsoft 365 E5 Developer sandbox through the Microsoft 365 Developer Program, but we are blocked during the Instant Sandbox setup.

Environment

Microsoft 365 Developer Program member
Using a corporate Microsoft Entra ID (work account)
Region: Europe / Middle East / Africa (Ireland)

Issue

When selecting Set up E5 subscription → Instant Sandbox, the setup requires a Billing account.

However, the dropdown only shows:

No billing accounts found

which prevents us from continuing.

What we have already tried

Clicked Create a new billing account
Completed the account creation flow successfully ("Your account is ready")
Returned to the sandbox setup page
Refreshed the Billing account selector multiple times
Signed out/in
Tried different browsers
Multiple colleagues reproduced the exact same issue

Additional information

The Configurable Sandbox option is greyed out for all of us, so Instant Sandbox is the only available option.

Our IT department confirmed that the Microsoft 365 Developer tenant is completely separate from our corporate Microsoft Entra tenant and advised us to contact Microsoft because there is nothing they can configure on their side.

Questions

Is a Billing Account now mandatory to provision an E5 Developer sandbox?
Should the billing account created through the "Create a new billing account" link automatically appear in the selector?
Does this only work with personal Microsoft accounts, or should work accounts also be supported?
Is this a known issue with the Microsoft 365 Developer Program?
Is there currently any workaround to provision an E5 Developer sandbox?

I've attached screenshots showing:

the "No billing accounts found" error,
the successful billing account creation page.

Any help would be greatly appreciated.

Thank you.

mera 15 Reputation points

2026-08-26T02:17:35.16+00:00

I'm in the same situation. I created a billing account, but it doesn't show up. Why is that? I can't proceed with my work like this. It's really frustrating.
kyoshiro kobayashi 35 Reputation points

2026-08-26T02:23:55.97+00:00

I’m experiencing exactly the same issue.

I have already created a billing account, registered a valid payment method, and confirmed that the account is shown as ready in Azure Cost Management + Billing. However, the Microsoft 365 E5 Instant Sandbox setup page still displays “No billing accounts found.”

This is extremely frustrating and confusing, especially because there is no clear explanation of what is missing or what users are supposed to do next.

I have already waited for more than 12 hours, signed in again, and refreshed the page, but nothing has changed.

This issue is now affecting my work and preventing me from proceeding with necessary preparations.

Please investigate this issue as soon as possible and provide a clear explanation and solution. The current setup process is unnecessarily difficult to understand, and users should not be blocked from proceeding when the billing account appears to be correctly configured.
泰希高橋 25 Reputation points

2026-08-26T02:26:01.2166667+00:00

I'm facing the exact same issue. I can't proceed with my work because of this, and it's really frustrating.

6 answers

Your answer

mera 15 Reputation points

2026-08-26T02:17:35.16+00:00

I'm in the same situation. I created a billing account, but it doesn't show up. Why is that? I can't proceed with my work like this. It's really frustrating.
kyoshiro kobayashi 35 Reputation points

2026-08-26T02:23:55.97+00:00

I’m experiencing exactly the same issue.

I have already created a billing account, registered a valid payment method, and confirmed that the account is shown as ready in Azure Cost Management + Billing. However, the Microsoft 365 E5 Instant Sandbox setup page still displays “No billing accounts found.”

This is extremely frustrating and confusing, especially because there is no clear explanation of what is missing or what users are supposed to do next.

I have already waited for more than 12 hours, signed in again, and refreshed the page, but nothing has changed.

This issue is now affecting my work and preventing me from proceeding with necessary preparations.

Please investigate this issue as soon as possible and provide a clear explanation and solution. The current setup process is unnecessarily difficult to understand, and users should not be blocked from proceeding when the billing account appears to be correctly configured.
泰希高橋 25 Reputation points

2026-08-26T02:26:01.2166667+00:00

I'm facing the exact same issue. I can't proceed with my work because of this, and it's really frustrating.

Answer 1

Michal Barták 236

Hi,

I have just posted a topic on how to fix it in our case. Might have a look here https://learn.microsoft.com/en-us/answers/questions/6000535/microsoft-365-developer-program-no-billing-account.

0 comments

Answer 2

EduardsGrebezs 1,276

Still this issue is not resolved from Microsoft Side.

0 comments

Answer 3

Create billing account screen was un-usable, first of all if this is being offered as part of an existing VS subscription then why does MS need another billing account details.
That too does not work and solving that 3 captcha made me nervous.
Even after that it just showed me a tenant id which looks like a success but that's not the new tenant id, and ultilimately we are stuck.
Contacting MS support was not so useful, they asked to share screen using a built-in tool, who shares screen and provides any kind of code to anyone over the phone in a corporate? Last time I checked I still loved keeping my job.

Answer 4

Renato Vieira 25

I am also blocked with the same issue, billing account is created, available, i am the billing account owner, and yet can't move forward with the sandbox deployment, already tried to send email to dxipsup@microsoft.com with no replies.

0 comments

Answer 5

Bartosz Jancz [Ext] 5

Hello , is the issue described as "Microsoft 365 Developer Program - "No billing accounts found" when provisioning E5 Instant Sandbox" solved now ? We need to create new environment using Microsoft 365 Developer Program and we don't want to provide credit card details.

0 comments