No Bootable device

Peyton Ashton 0 Reputation points
2026-07-12T06:21:01.5366667+00:00

I have a microsoft surface go And after i was charging it, i woke up to use it and the message that said no bootable device came up and i cant get it to work anymore. How can i fix it?

Surface | Surface Go | Performance and maintenance
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  1. Clary-N 15,845 Reputation points Microsoft External Staff Moderator
    2026-07-14T06:52:24.62+00:00

    Hi Peyton Ashton,

    Thank you for posting your question.

    I can see that the AI Answer has already outlined Microsoft's recommended troubleshooting steps for this issue. If you haven't done so already, please try those steps first and let me know the results, including any messages, errors or changes in behavior you observe during the process.

    In addition, could you let me know which Surface Go model you have and whether the issue started after a Windows update, firmware update or an unexpected shutdown?

    Also, are you able to access the Surface UEFI screen by holding the Volume Up button while pressing the Power button? If so, please let me know whether the internal storage drive appears in the available boot options. This information may help determine whether the issue is related to Windows startup files or the device's storage detection.

    If you have extra questions about this answer, please click "Comment".   

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  2. AI answer

    2026-07-12T06:21:31.6366667+00:00

    To fix a Surface Go that turns on and shows “No Bootable Device”, follow these steps in order.

    1. Disconnect accessories and charge
      • Disconnect all USB drives, SD cards, USB accessories, external monitors, Type Cover, and any Surface Dock.
      • Connect the original Surface power supply, plug it into a wall outlet, and charge for at least 15 minutes.
      • Turn the device on again.

    If the message still appears, use the dedicated USB repair solution for Surface Go.

    1. Create the Surface Go USB repair drive (on another PC)
      1. On another computer, insert a USB drive that is at least 8 GB and format it to FAT32.
      2. Download the USB solution ZIP file: SurfaceGo_FixNoBootableDevice.zip from the provided link in the article.
      3. Open SurfaceGo_FixNoBootableDevice.zip (usually in the Downloads folder).
      4. Select all folders and files inside the ZIP and copy them to the FAT32‑formatted USB drive.
        • When finished, the USB drive should contain 38 folders and 2 files.
    2. Boot the Surface Go from the USB repair drive
      1. Insert the prepared USB drive into the USB‑C port on the Surface Go (use a USB‑A to USB‑C adapter if needed).
      2. Press and hold the volume‑down button.
      3. While holding volume‑down, press and release the power button.
      4. Keep holding volume‑down until the Microsoft logo appears.
      5. When the message “Please wait while we install a system update” appears, release the volume‑down button.
      6. Do not turn off or use the device while the process runs. The screen may briefly go blank, then the same message will reappear with a blue progress bar.
      7. When the process completes, the Surface will restart and Windows should start automatically.
      8. Remove the USB drive.
    3. If the USB solution does not work
      • Check UEFI (BIOS) to ensure Boot from USB devices is enabled. For details, see How to use Surface UEFI.
      • If Windows shows error messages after the USB process, Windows may be corrupted. In that case, reset or reinstall Windows using a Surface Recovery image. See Surface Recovery Image Download.
    4. If it still will not boot
      • Use Microsoft’s service options:
        • Create a service order and send the device to Microsoft.
        • Or use an in‑person service center where available.
        • If technically experienced, consider self‑repair options and official guides.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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