Teams and Authenticator notifications discarded

Question

Teams and Authenticator notifications discarded

Antimo Corbingi 20

Hi, I'm not receiving system notifications for new chat messages on Teams mobile, while Outlook email notifications work fine on the same device.

Device: Samsung Galaxy A33 5G Teams version: 1416/1.0.0.2026123608

What I've already tried, with no results:

Correct Teams notification settings (Banner and Feed enabled for Chat)
Correct battery optimization / Doze whitelist
Rolled back Android System WebView (this fixed the same issue on Outlook, but not on Teams)
Disabled Private DNS
Cleared app cache and data

From system logs (logcat), the app receives the event through the Trouter channel, but always discards it with the message "App is not visible, discard the in-app notification message", without ever calling NotificationManager.notify() to raise the system notification.

Can you tell me if this is a known issue and whether a fix is planned?

Thanks.

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Answer 1

Hi Antimo,

Welcome to the Microsoft Q&A forum.

Based on the information you have provided, it appears that Teams is receiving the notification event, but the notification is not being displayed on the device.

I also understand that you have already performed the troubleshooting steps suggested previously, but the issue still persists.

In this situation, I recommend contacting Microsoft Technical Support for further investigation. They have more advanced diagnostic tools that can help determine the root cause of the issue.

To create a support ticket with Microsoft Technical Support, you can refer to the following link:

Contact Microsoft customer support | Microsoft Support

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

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