unable to use Onedrive scanner on Iphone. The camera does not point downward

Asif Ahmad 0 Reputation points
2026-07-11T18:58:39.7233333+00:00

I am trying to use "OneDrive Scanner". I have reinstalled OneDrive on my iPhone. I have granted the camera's permissions to OneDrive. The camera will not look down. It always looks at my face. Is there a solution for this issue? I am using iOS 26.5.Asif

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. Jeronimo Fuerte 45,750 Reputation points Independent Advisor
    2026-07-11T20:46:45.93+00:00

    Sorry to hear you’re having this issue. Could you please confirm whether you have the Document option selected at the bottom of the screen?

    If you are using the Photo or Video option, you should see a button in the upper-left corner that allows you to switch between the front and rear cameras. If you choose Document at the bottom, you should only have the back camera option.29951FB3-D1C5-4A40-9897-8ADA205C31BC.jpeg

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  2. Asif Ahmad 0 Reputation points
    2026-07-11T22:41:16.7566667+00:00

    I was unable to change the direction of the camera with the button on top right hand. I hav tried Document option to use the scan feature . I have checked if camera is connected to OneDrive .

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  3. Asif Ahmad 0 Reputation points
    2026-07-11T23:33:57.64+00:00

    I chose document but camera did not chang. I can only take a picture of my face.

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