Restarted MySQL flexible server stuck in restart status

Hi Gareth,

If the MySQL Flexible Server has been stuck in Restarting for more than a short period, this is usually something Microsoft Support needs to check from the backend. A password change/restart should not leave the server stuck indefinitely.

Before opening the ticket, collect:

• Server name and region

Resource group

Approximate restart time in UTC

Screenshot of the current status

Activity Log entries around the restart

Any operation/request ID shown in the portal or CLI

You can also check the status from CLI:

az mysql flexible-server show \
  --resource-group <resource-group-name> \
  --name <server-name> \
  --query "{name:name,state:state,version:version,location:location}"

To open a support ticket:

In Azure portal, open the affected Azure Database for MySQL Flexible Server resource.

In the left menu, select Support + troubleshooting.

Choose Create a support request.

Use issue type Technical.

Select service Azure Database for MySQL Flexible Server.

Choose the closest problem type such as availability/server unavailable/start-stop-restart issue.

Set severity based on business impact.

Direct support request link: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Docs: Create Azure support request: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Restart/stop/start MySQL Flexible Server: https://learn.microsoft.com/en-us/azure/mysql/flexible-server/how-to-restart-stop-start-server-cli

If you do not see the option to create a technical support request even though you are paying for support, confirm that your account has Owner, Contributor, or Support Request Contributor access on the subscription.