Can not play file MP3 after link loss with Galaxy Buds

Yiwei 20 Reputation points
2026-07-10T14:21:35.81+00:00

I'm running into an issue. When I use my Bluetooth headphones with MS Media Player, if I step away from my computer and come back, the headphones reconnect, but the music won't play,It shows a pop-up just like the one in the screenshot User's image

Windows for home | Other | Music, photos, and video
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Answer accepted by question author
Joy Cheng 230 Reputation points Microsoft Employee
2026-07-13T08:38:48.31+00:00

Thank you for reporting this issue. We are currently investigating a scenario where the Media Player app may not recover playback automatically after the Bluetooth audio device is disconnected. Based on current observations, when the Bluetooth audio endpoint is lost, playback may pause and the app can become unresponsive, instead of switching to another available audio device. At this moment, the issue is still under investigation and has not been classified as a confirmed Known Issue. As a temporary workaround, restarting the Media Player app allows playback to resume normally. We will provide further updates once more information becomes available.

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