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I have $12.34 Skype credits left. I am prompted to 'update my billing information'. I have attempted to do so and get an error message 'it's not you it's us..try again later'. I have waited until later..same problem. How do I fix this
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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Hi Stefania,
For your concern, this looks like a Skype billing-profile issue. In this case, the suggested workaround is to fix the Microsoft account profile language field first:
You can try these steps and let me know if it works. If not, please feel free to reach out again in the comments on this post. I'm happy to assist you further.
Thank you for your understanding and cooperation. I'm looking forward to your reply.
If the answer is helpful, please click "Yes" and kindly upvote it.
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This does not address my issue. Yes. I have don't all of this..Several times. I have also had problems with the continually refreshing screen where I can do NOTHING. I've resolved that by restarting my system every time I want to log into my account. Grrr. So, The language field is set. My country is set. but I do not have a payment method on file for this account. Is this needed?
Language is set to US English. Region is set to US. Regional formats set to US. Still can not update billing address.
hello Hendrix C..any other possible solutions>
Hi Stefania,
Sorry for my lateness.
If that's the case, the most appropriate next step is to contact Microsoft Support directly through:
1/ Go to support.microsoft.com/contactus
2/ Choose Office > Get home support
3/ Enter Office or your issue in general in the box below "We're here for you" then click "Get Help
4/ Scroll down and click on Contact Support then log in to your personal Microsoft account. If the account cannot be logged in, you can use another account or create a new account to execute
5/ Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm
6/ Select "Chat in a web browser and support specialist" to enter the chat window
Once again, I sincerely apologize for my late response, but I truly hope the issue will get addressed as soon as possible.
I wish you a great day ahead.