When I send emails, they are shown as send but the person who need to get the emails don’t get it neither in spam nor other folders. But i receive the emails i just can’t send them

tried it and its in sent but didnt show up in inbox junk or other plus settings haven't been touched so no rules

Can you confirm if anything happened to the account recently?

For example: Have you received any Microsoft security warnings or unusual sign-in alerts? Was the account recently hacked, locked, or asked to verify your identity?

nothing at all but i did change my internet provider roughly 3 weeks ago to a month

Thanks,

Changing internet provider usually should not affect Outlook.com webmail, but I want to make sure how the emails are being sent.

When you tested, were you sending from Outlook.com in a web browser at https://outlook.live.com/mail, or from the Outlook app / phone mail app / another email app?

so far i have tried sending myself an email from private web browsing, email app on phone and the built in email on pc. None have worked

Im not sure whats happening, i tried making a new email account and sent a test email to itself and again it says it sent and in the sent folder but nothing in inbox, other or junk

Please try one test directly from Outlook.com webmail in a browser, not from an app or private browser:

• Go to https://outlook.live.com/mail in a normal tab
• Send a plain test email to yourself.
• Use only “Test” as the subject and body.
• No signature, no links, and no attachment.

If that still goes to Sent Items but does not arrive, then it is likely not caused by your device, phone app, or internet provider. Let me know how it goes.

Turns out my phone works but not pc, didn't work in normal browser either even though its in sent

Thanks, that is useful. Since you changed internet provider recently, it is worth checking if this is related to the PC/network connection.

Connect the PC to a different network, such as a mobile hotspot, then open https://outlook.live.com/mail and send the same plain test email again.

Also, when the phone worked, was the phone connected to the same home Wi-Fi, or was it using mobile data?

phones connected to same internet provider wifi

Also, do you have any VPN, proxy, antivirus web protection, or browser security add-on running on the PC?

For now, since the phone is sending correctly, please use the phone for the urgent medical equipment emails while checking the PC issue.

yes ive been using a vpn for over a year now

Thanks,

If it works with the VPN off, then the VPN connection or VPN server is likely causing the sending issue.

Outlook.com may still see the VPN connection as a different or unusual location. That can sometimes trigger security or delivery checks, and emails may not send correctly even though they appear in Sent Items.

omg i feel such an idiot, turns out i never tried turning of my vpn when sending emails... you have made my week thank you

I’m glad we both found the cause.

For now, I suggest keeping the VPN off when sending important emails, especially to your medical equipment supplier. You can also try a different VPN location/server later, but test it first by sending a plain email to yourself.

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.