Hi Team, I am unable to install Office using the Office Deployment Tool (ODT). I tested both Office 2019 and Office 365 , and both fail after the "We're getting things ready" screen. Errors observed: 30015-11 30125-1011 (12002) Since the issue occurs with both Office 2019 and Office 365, it appears to be device/environment related rather than product-specific. Could you please help identify the root cause and advise on the required remediation steps?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

Sivateja Moram 0

Hi Team,

I am unable to install Office using the Office Deployment Tool (ODT). I tested both Office 2019 and Office 365, and both fail after the "We're getting things ready" screen.

Errors observed:

30015-11
30125-1011 (12002)

Since the issue occurs with both Office 2019 and Office 365, it appears to be device/environment related rather than product-specific.

Could you please help identify the root cause and advise on the required remediation steps?

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Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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