Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Please note that we're not Microsoft support, this is a user-to-user support forum. Moderators have no backend access and cannot directly intervene in Microsoft products. We provide only technical guidance and best-practice recommendations based on reported issues.
To help me know more about your situation, could you please provide the following information?
- Where was the Microsoft 365 Business Standard license purchased (Microsoft Store, reseller, distributor, online marketplace, etc.)?
- Did you purchase a new Microsoft 365 Business subscription and are trying to activate it for the first time? Or did you purchase a prepaid license/product key to extend or renew an existing Microsoft 365 subscription?
- Are you entering a 25-character product key in the format
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX? - Can you please try to activate in this URL: https://microsoft365.com/setupbusiness and follow the steps here to set up a new subscription. microsoft-365-docs/microsoft-365/commerce/enter-your-product-key.md at public · MicrosoftDocs/micro…
If the issue persists, we recommend contacting the seller or source from which you obtained the product key to verify its activation and redemption status.
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