HELP- view only active microsoft 365 to create and edit

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HELP- view only active microsoft 365 to create and edit

Đường Thị Ngọc Hà 0

I am unable to use Word, PowerPoint, and Excel because the applications are prompting me to activate them. I have been using my school account for my studies without any issues until now, but suddenly this problem has arisen. Here are the details of my license; is there any way to get them working normally again?

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Answer 1

Jade Ng 15,485 Microsoft External Staff Moderator

Dear @Đường Thị Ngọc Hà,

If Word, Excel, and PowerPoint are asking for activation and showing "View only" mode, this usually indicates that the Microsoft 365 license associated with your school account is no longer being recognized or is no longer active. When this occurs, Office can remain installed but will only allow viewing and printing documents, not creating or editing them. In this case:

1.Could you please provide a screenshot of the activation message you receive?

2.Could you please sign in to your account using the following link and check whether your Microsoft 365 subscription is still active?

Visit this link: https://portal.office.com/account/?ref=Harmony
Once signed in, navigate to the Subscriptions section
There, you should be able to view details related to your active Office 365 plan.

This page will show you information such as your subscription type, billing status, renewal date, and any linked licenses.

If your school previously provided Microsoft 365 Education, it is also possible that your eligibility or license assignment has changed and may need to be reviewed by your school's IT administrator.

I’ll continue working with you until we get this resolved. Please feel free to reply with the requested details, and I’ll provide the next steps right away.

Thank you for your patience and cooperation.

Đường Thị Ngọc Hà 0 Reputation points

2026-07-09T07:15:15.6233333+00:00

here is my license

Please help me out soon!
Jade Ng 15,485 Reputation points Microsoft External Staff Moderator

2026-07-10T02:43:27.49+00:00

Dear @Đường Thị Ngọc Hà,

Thank you for your response!

Based on the license screenshot provided, your account appears to be assigned Office 365 A1 for Students, which includes access to Office applications on the web. It may not include the desktop Office applications required to activate Word, Excel, and PowerPoint on your device.

In this case, I would recommend contacting your school's IT administrator to request an A3 license. An A3 license includes the rights to download, install, and activate the desktop versions of Microsoft Word, Excel, PowerPoint.

Please feel free to reply below if you have any update or further concern.

Greatly appreciate again for your patience and understanding.