Partner Center enrolment blocked by Trust & Safety (715-123160) and unable to raise support request

Rob Goddard 0 Reputation points
2026-07-08T16:46:09.1666667+00:00

Dear Microsoft Partner Center Support,

I am writing to request assistance with enrolling NOUSICA LTD into the Microsoft AI Cloud Partner Program as part of our application for ISV Success.

Our enrolment progresses successfully through the Partner Center registration process, including completion of our legal entity and business verification details. However, when we submit the application, it is rejected with the following message:

“Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.”

The error provides the following references:

  • Reference Number: 715-123160
  • Transaction ID: 66e09d06-c921-4c90-bde6-086baaa40e7c
  • Correlation ID: cdb19b48-4108-4a9e-a907-70db88468cce

Company Information

Nousica is a UK-based software company developing commercial AI solutions for enterprise knowledge management and automation. We are enrolling in the Microsoft AI Cloud Partner Program in order to participate in the ISV Success programme and build and publish solutions on Microsoft Azure.

We have confirmed that our legal entity information matches our Companies House registration and that our Microsoft 365 tenant is associated with our corporate domain.

Unfortunately, because the enrolment is blocked before completion, we are unable to access the normal Partner Center support experience, creating a circular situation where we cannot raise a support request through the portal.

We would therefore be grateful if you could:

  1. Review the Trust & Safety block applied to our enrolment.
  2. Escalate this case to the Partner Trust & Safety (Vetting) team for manual review if appropriate.
  3. Advise whether any additional documentation or verification is required to complete our enrolment.

We are happy to provide any supporting documentation you require, including proof of company registration, director identification, or evidence of business operations.

Thank you for your assistance. We look forward to your guidance on completing our enrolment.

Azure | Azure ISV (Independent Software Vendor) and Startups

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  1. Christos Panagiotidis 3,551 Reputation points
    2026-07-13T17:48:48.4833333+00:00

    Hi! Reference 715-123160 is a Trust & Safety enrollment decision and cannot be cleared through Azure configuration changes. Verify that the legal company name, Companies House record, address, domain registration, tenant profile, and contact details match exactly. Use Partner Center’s external Get Help/Contact Support route and request an enrollment appeal with the transaction and correlation IDs. Do not create additional tenants or repeat enrollment with different details, as that can complicate the review.

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