Unable to access Microsoft Visio Plan 2 trial

I need assistance accessing my Microsoft Visio Plan 2 trial. On 8 July 2026, I signed up for the Microsoft Visio Plan 2 free trial using my personal email address: [Moderator note: Personally Identifiable Information removed] During the registration process, I completed all the required steps, including providing my personal details and payment information. Shortly afterwards, I received an official Microsoft email confirming that my trial had been successfully created. The email states: Trial: Visio Plan 2 Organisation: [Moderator note: Personally Identifiable Information removed] Tenant domain: [Moderator note: Personally Identifiable Information removed] Trial start date: 8 July 2026 Trial expiry date: 8 August 2026 However, I have been unable to access the trial. The issue When I click “Start your trial” from the confirmation email, I am redirected to the Microsoft 365 Admin Center.

I have tried signing in using the same email address that received the confirmation email: [Moderator note: Personally Identifiable Information removed] Microsoft immediately displays the following message: “You can’t sign in here with a personal account. Use your work or school account instead.” I also tried signing in with my [Moderator note: Personally Identifiable Information removed] student account: [Moderator note: Personally Identifiable Information removed]However, after signing in, Microsoft displays: “Your account doesn’t have permission to view or manage this page in the Microsoft 365 Admin Center.” What I believe has happened It appears that when the Visio Plan 2 trial was created, Microsoft also created a Microsoft 365 tenant named: [Moderator note: Personally Identifiable Information removed]

However, I was never informed of the administrator (work/school) account that belongs to this tenant. As a result: I have the confirmation email. The trial appears to exist. The tenant exists. But I have no administrator username or work account to sign in with. Without that account, I cannot access or manage the Visio trial.

I would appreciate your help with the following: Identify the administrator account associated with my Visio Plan 2 trial. Confirm which account owns the tenant [Moderator note: Personally Identifiable Information removed]. Verify that the Visio Plan 2 trial is active. Help me regain access to the trial or assign the trial to the correct account if necessary. If the tenant was created incorrectly, please advise whether it can be recreated or transferred without creating a duplicate subscription. I can provide the confirmation email, Tenant ID, subscription details, and any additional information required for verification. Thank you for your assistance.

Kind regards,

[Moderator note: Personally Identifiable Information removed]

Email: [Moderator note: Personally Identifiable Information removed]