Hi User2345,
I noticed that you're currently running Windows 11 build 26100.XXXX, which may not be on the latest update. As a first step, please ensure the device is fully updated by installing all available Windows Updates and then retest the behavior. This helps determine whether the issue has already been addressed in a more recent build.
To help us investigate further, could you provide the following information?
- Is the device:
- Personal device
- Microsoft Entra ID joined
- Domain joined
- When does the Start Menu revert to Category View?
- After a restart?
- After signing out and back in?
- Randomly during use?
- Does the issue occur for all users on the device or only a specific user profile?
Additionally, could you provide the following screenshots?
- A screenshot of the Start Menu after it reverts back to Category View.
- If possible, a screenshot of the Start Menu before it reverts.
I look forward to your update.