Microsoft 365 Copilot Email Sources Open in Outlook Web Instead of Outlook Desktop

Bayu 20 Reputation points
2026-07-08T10:11:07.8733333+00:00

Hi everyone,

We are currently using Microsoft 365 Copilot App (Desktop) and Copilot Chat in M365.com.
When we search for emails in Copilot and open the source email:

  1. Select Open Preview
  2. Select Open

the email is still opened in Outlook on the Web (outlook.office.com) instead of the Outlook Desktop (Classic Outlook) application.
Our environment:

  • Microsoft 365 Copilot App (Desktop)
  • Copilot Chat (M365.com)
  • Outlook Classic (Desktop)
  • Outlook is configured as the default mail application in Windows
  • OWA (Outlook on the Web) is disabled in our tenant Has anyone found a solution or confirmed whether this is a current product limitation?
Microsoft Copilot | Microsoft 365 Copilot | Development
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