Assistance Required – Exam Interrupted Due to Connectivity Issue

For an interrupted Microsoft certification exam due to connectivity issues, assistance must be provided by Pearson VUE, the exam delivery partner.

Because the GH-300 exam session was closed and the access code is now invalid, self-service recovery is not possible. To request a new appointment or resolution (including potential reschedule without additional cost), contact Pearson VUE support directly and explain that the exam was interrupted by an internet connectivity issue while connected to the proctor.

Use the Pearson VUE Microsoft support contact page:

• Pearson VUE Customer Support – Customer service :: Microsoft :: Pearson VUE

If Pearson VUE created a case for the connectivity issue, and the exam is a standard Microsoft Certification exam covered by the retake policy, it may be possible to request a waiver of the normal retake waiting period through Microsoft Training, Certification, and Program Support, but only when there was an internet connectivity or equipment failure and a Pearson VUE case exists.

For that scenario, use:

• Training, Certification, and Program Support (microsoft.com)

Provide:

• Full name
• Exam ID (GH-300)
• Date/time of the exam
• Description of the connectivity issue
• Any Pearson VUE case number provided during or after the incident

Resolution (new access code, reschedule, or fee handling) will be determined by Pearson VUE and Microsoft exam support based on their policies and the details of the case.

References:

• Exam and Applied Skills assessment lab retake policies
• About online exams with Pearson VUE
• An Important Update on Microsoft Training and Certification
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• There was some network issue, the Proctor closed my exam - Microsoft Q&A
• Getting Unexpected Error while registering for GH300 rxam - Microsoft Q&A