Certification and Bill Invoice not recieved yet

For Microsoft certification exams, the certificate and the exam payment receipt are handled separately.

1. Certification not received

• After passing a Microsoft exam, the certification or badge appears in the Microsoft Learn profile under Credentials.
• If the exam is part of a larger certification (for example, MS-102 is only one requirement for the Microsoft 365 Administrator Expert certification), passing the exam alone does not automatically grant the certification. All prerequisite certifications must be active before the certification is issued.
• If the exam was taken under different Microsoft accounts, Learn profiles may need to be linked and merged so that all exams and certifications appear under a single profile.

Actions:

1. Sign in to Microsoft Learn and open the profile.
2. Check the Credentials tab to verify whether the exam and related certification or badge appear.
3. If exams are spread across multiple accounts, follow the documented steps to add login accounts to the Learn profile and merge profiles so that all exam results and certifications are consolidated.
4. If the certificate still does not appear after these checks, submit a request through Microsoft Credentials Support as described in the Q&A guidance so the support team can review the learning records and fix missing certificates or achievements.

2. Bill receipt/invoice for the exam

• Exam payment receipts are provided through the Pearson VUE dashboard for Microsoft certification exams.

Actions:

1. Go to the Pearson VUE scheduling page for Microsoft certification exams.
2. Open My Receipts.
3. Email the receipt/invoice for the relevant exam from there.

For Microsoft Advertising monthly invoice billing (if the tag relates to advertising charges rather than certification exam fees):

• Monthly invoices are emailed at the beginning of each month for the previous month’s advertising charges.
• Current and past monthly invoices are always available on the Microsoft Advertising Billing tab.
• If bill-to information (company address, etc.) needs updating, use Billing > Payment methods > Manage credit settings for the SAP ID, then request support to credit and rebill if an existing invoice must be modified.

References:

• How to get the receipt for the paid exam for Microsoft certification? - Microsoft Q&A
• Certificate Not Received - Microsoft Q&A
• microsoft 365 administrator - Microsoft Q&A
• What you need to know about monthly invoice billing
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A