Hello, thank you for reaching out to Microsoft Q&A.
Could you please confirm whether you’re trying to connect your mobile device to your computer using the Phone Link app? OR
Also, are you having trouble connecting the devices via Bluetooth?
To connect your Mobile device to a PC via Bluetooth -
- Make sure Bluetooth is turned ON on both devices.
- On your Windows 10 PC, go to Settings > Bluetooth & Devices > Add a new device.
- Select your Mobile device in the list and click Connect.
- Your device will be connected to your computer.
If you’re having issues pairing your device with the Phone Link app, please share more details about the problem you’re experiencing so I can assist you better.