Unexpected Certification Error

Kateryna Parshyna 20 Reputation points
2026-07-07T12:59:02.6566667+00:00

Hello,

I am getting an error during scheduling the Azure certification exam (learn.microsoft.com).
Could you please clarify the root of issue and how to fix it?
Error details:
Unexpected error
We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Best regards
Kateryna

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Answer accepted by question author
Julian Sharp 43,606 Reputation points
2026-07-07T17:13:18.51+00:00

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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