Unable to Locate Planner and Project Plan 3 Trial Subscription

Question

Unable to Locate Planner and Project Plan 3 Trial Subscription

Rossi Itova 0

Hello Microsoft Support,

I recently signed up for the Planner and Project Plan 3 Trial (1-month free trial) and completed the registration process, including the required account setup and payment information.

However, after completing the signup, I cannot locate the subscription in my Microsoft account. I also cannot find a confirmation email containing the subscription details, tenant information, or instructions on how to access the service.

Could you please help me:

Verify whether the trial subscription was successfully created.
Identify which Microsoft account or tenant the subscription is associated with.
Provide the tenant name and sign-in URL if a new Microsoft 365 organization was created.
Advise on how I can access the Planner and Project Plan 3 trial.

Details:

Email address used during signup: @gmail.com
Date of signup: July 7, 2026
Product: Planner and Project Plan 3 Trial
the username and domain @RossiItova.onmicrosoft.com - I tried logging with it, but it doesn't work

Thank you for your assistance. I look forward to your response.

Kind regards,

0 comments

2 answers

Your answer

Answer 1

Alina Le 5,000 Independent Advisor

Hello @Rossi Itova

As you have shared, you signed up for the Planner and Project Plan 3 trial and now cannot see the subscription in your Microsoft account, nor did you receive a confirmation email. You also mentioned trying to log in with the username ending in @RossiItova.onmicrosoft.com but it did not work.

To confirm the situation and suggest the troubleshooting steps in the right direction, may I confirm a few points:

Might I confirm that the user's account and the plan that you have bought is in the same tenant? Is this the account that you have created during registering the plan?
If yes, when you tried logging in with @RossiItova.onmicrosoft.com, did you use the password you set during the trial registration?
When logging in with the @onmicrosoft.com account above, what error did you encounter that prevented you from completing the sign-in?
Have you checked all folders in your Gmail inbox for the confirmation email (including Spam/Junk)?

Besides, I need to clarify some points for you to double check the situation:

You will receive the confirmation email at the Gmail address you used to register, so if you checked another email account, please check the Gmail inbox again.
Regarding the account setup, in case the account setup was completed for the @onmicrosoft.com account above, you can use that account to log in to the Microsoft 365 Admin Center to check for the subscription as explained in the article below.

Use the Microsoft 365 admin center to manage your subscription

Looking forward to hearing from you for further assistance!

Kind regards,

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Rossi Itova 0 Reputation points

2026-07-07T11:50:27.8933333+00:00
Hi @Alina Le

Thank you very much for you quick reply. Below you will find my answers:

Might I confirm that the user's account and the plan that you have bought is in the same tenant? Is this the account that you have created during registering the plan?

Sorry I'm not so technical, and will explain what I did. also I did the subscription in a rush and I fear that I didn't looked all the details up.

For the subscription to the Planner app I was requested to create and account @onmicrosoft. com. I created a user name RossiItova and the domain was set to a default one Rossi [with some numbers]@onmicrosoft.com - I changed the domain, and added a password and completed the registration I did a screenshot and after the completion of the registration I saw that there was a button SAVE next to the domain, that I didn't clicked and therefor I fear that the domain remained the default one with was proposed, but I didn't remember it. In the same time I have a MS account where I have my MS 356 subscription. I have just receive and e-mail with the code to verify the e-mail address. I also updated my bank details. I received an SMS from my Banks saying that I wascharged ! USD from the MS Store and the the cancelation of it. But I din't received any confirmation on may e-mail for the purchase

If yes, when you tried logging in with @RossiItova.onmicrosoft.com, did you use the password you set during the trial registration?

when I try to log in - the system accepts the account and the password, but it doesn;t log into any account and there is not error.

When logging in with the @onmicrosoft.com account above, what error did you encounter that prevented you from completing the sign-in?

No error, it just does't log me in, or logs into my other account

Have you checked all folders in your Gmail inbox for the confirmation email (including Spam/Junk)?

Yes

You will receive the confirmation email at the Gmail address you used to register, so if you checked another email account, please check the Gmail inbox again.

Done

Regarding the account setup, in case the account setup was completed for the @onmicrosoft.com account above, you can use that account to log in to the Microsoft 365 Admin Center to check for the subscription as explained in the article below.

Regards,

Rossi
Alina Le 5,000 Reputation points Independent Advisor

2026-07-08T14:17:04.9166667+00:00

Hi

Might I confirm If you try to log this account in Microsoft Admin Centeror other link?

If you are charged for this purchase, you can use below Microsoft support to reach out to Microsoft billing team and report

In this case, I would like to share some information to help you contact the "Microsoft Billing Team" and obtain the appropriate support for your situation.

Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

If you are able to use English, you may also prefer the following phone numbers:

*(Important Note: Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

Please try 2 or 3 times until you can reach out to an agent.

Wishing you all the best!
Rossi Itova 0 Reputation points

2026-07-08T19:16:38.4766667+00:00

Hello,

Thank you very much. I didn't manage to log into my account. I'm attaching the error message.

I haven't been charged yet, but once the trial period ends and it'm charged I will contact the billing team.

Kind Regards,
Alina Le 5,000 Reputation points Independent Advisor

2026-07-10T13:57:09.6266667+00:00

Hi,

Thank you for your update.

May I confirm that you see this screen when trying to sign in to your account in the Microsoft 365 Admin Center?

Fortunately, it appears that you have not been charged for the trial yet. To help ensure that no payment is processed while you are unable to use the service, you may wish to contact your bank and ask whether they can block or decline any automatic payments from Microsoft associated with this trial.

After that, you can try creating the trial subscription again. Please make sure that all setup steps are completed correctly and that the account information is entered accurately. You may also consider using a different payment method or credit card for the new trial enrollment.

I sincerely hope you are not charged for a service that you cannot use.

Wishing you all the best, and I hope everything goes smoothly with the new setup.

Answer 2

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