Changed Domain

Albert-Jan Peereboom | Onited 20 Reputation points
2026-07-07T09:26:15.7733333+00:00

My workplace has changed its domain. So when I logon now, all my learnings and badges etc. that I done through my old mailadres are gone. How do I solve this?

Windows for business | Windows 365 Enterprise
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Harry Phan 32,505 Reputation points Independent Advisor
2026-07-07T09:48:48.61+00:00

Hi Albert,

It sounds like Microsoft Learn has created a new profile for your new work email, so it's not showing the learning history from your old account.

Try signing in to Microsoft Learn with your old account and add your new work email under Profile Settings > Account Management. This usually links or merges the profiles so your badges, certifications, and learning progress appear again.

If you no longer have access to the old email, you'll need to contact Microsoft Learn Support and provide both email addresses so they can help recover or merge the profile.

Harry.

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  1. Albert-Jan Peereboom | Onited 20 Reputation points
    2026-07-07T10:02:17.5866667+00:00

    Thanks Harry, this worked beautifully.

    I had my work reactivate my old login on the old tennant just for this merge.

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