Blocked Account Vetting - Reference 715-123225

The automated verification block on a Partner Center account cannot be cleared directly from the error screen. The account must pass the standard Partner Center verification process, and if it is blocked, rejected, or stuck in a pending state, the resolution is through the Legal info/Account settings pages and, if needed, a support ticket.

Use these steps:

1. Check verification status and reason for block
   • Sign in to Partner Center and go to Account settings | Legal Info:
     • Microsoft AI Cloud Partner Program: Legalinfo#mpn
     • CSP program: Legalinfo#csp
     • Developer programs (Marketplace, Windows/Xbox, Microsoft 365 and Copilot, etc.): Legalinfo#developer
   • Review the Account verification status (Pending, In progress, Rejected, Authorized). If the account is blocked, many Partner Center functionalities (Customers, Marketplace, Membership, tax/payout profile, etc.) will be unavailable until verification is completed.
2. Complete or fix verification requirements
   Depending on program and what is failing:
   • Email ownership:
     • Ensure the primary contact email is a monitored work account on the company domain (not a personal address, and not a tenant user without a mailbox).
     • If the email ownership step is stuck, go to your profile page (MPN/CSP/Developer) and select Resend verification email.
     • Safe‑list microsoft.com and check junk/spam folders for mail from maccount@microsoft.com with subject Action needed: Verify your email account with Microsoft.
   • Identity verification (for AI Cloud Partner Program, CSP, Hardware Developer):
     • Ensure at least one user has successfully completed identity verification with the non‑Microsoft ID verification vendor.
     • If the status is Challenged, follow the guidance to present verifiable credentials and make sure the user details in the tenant match the government ID used.
     • If identity verification is Rejected and no Fix now button appears, the account is suspended and cannot be restored by self‑service.
   • Business verification:
     • Confirm that company name, address, registration ID, and primary contact details in Legal info match official business documents. Inaccurate or mismatched data often causes extended review or rejection.
3. Use “Fix now” or appeal if verification was rejected
   • On Account settings | Legal Info, if the verification shows Rejected, select Fix now to upload corrected documentation or update details.
   • The primary contact can submit an appeal (up to three times). Verification status remains Pending while the appeal is under review.
4. Wait standard review time, then escalate
   • Verification normally completes within 3–5 business days.
   • If more than five days have passed and the account is still blocked or pending, or if the account is suspended and you believe it is compliant, contact Partner Center support:
     • Use the support request flow from Partner Center (for example, via the Support or Service requests area) and include your reference number, transaction ID, and correlation ID so support can manually review the case.
5. If the account is suspended
   • Check the Partner profile to confirm all account information is complete.
   • If verification status is failed or rejected, resolve it using Fix now on the Legal info or Account management page.
   • If you are a CSP direct‑bill partner and no longer meet eligibility, consider transitioning to an indirect reseller as documented.
   • If you are sure the account is compliant and should not be suspended, submit a support request to have the suspension reviewed and removed.

Manual clearing of a verification block is not available through documentation or self‑service; it requires Partner Center support to review the case once all requested verification information and appeals have been submitted.

References:

• Verify your account information when you enroll in a new Partner Center program
• Restore a suspended Partner Center account - Learn why suspensions happen and what to do
• Create a Partner Center developer account
• Understand customer account verification in Partner Center