office won't download

Dear @CJ Quitoriano,

Based on the information provided, this issue may be related to Microsoft AutoUpdate, macOS compatibility, or permissions that prevent the update from completing properly. This problems with Microsoft AutoUpdate can occur due to missing helper files or incorrect permissions, and reinstalling the latest version of Microsoft AutoUpdate may help resolve the issue.

To troubleshoot the issue, please try the following steps:

• Force quit the frozen update process by pressing Command + Option + Esc, selecting Microsoft AutoUpdate (or any stalled Office installer process), and choosing Force Quit.
• Restart your Mac and attempt the update again.
• Download and install the latest version of Microsoft AutoUpdate. After installation, open an Office application such as Word or Excel, then select Help > Check for Updates and attempt the update process again. Microsoft recommends installing the latest version of Microsoft AutoUpdate if the update option is missing or not functioning correctly. Troubleshoot Microsoft AutoUpdate in Microsoft 365 and Office for Mac | Microsoft Support
• Verify that your macOS version is supported. Microsoft currently supports only the most recent major versions of macOS for receiving Office updates, and newer Office builds may require newer macOS releases. Upgrade macOS to continue receiving Microsoft 365 and Office for Mac updates | Microsoft Support
• If your macOS version is outdated, please update macOS through Apple Menu > System Settings > General > Software Update, then try updating Office again.
• If the update continues to freeze, consider installing the latest full Office for Mac installer package directly rather than relying on the update process. Microsoft provides current installer packages through its Office for Mac update history.

For managed work or school devices, update permissions may be controlled by your organization's IT policies. In such cases, you may need to contact your IT Admin for assistance with deploying the latest Office or Microsoft AutoUpdate package. In case you do now know who your IT Admin is, please refer to this article. How do I find my Microsoft 365 admin? - Microsoft Support

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

As a moderator, I do not have the tools to investigate your specific account directly, as this is a support forum between users. Moderators and collaborators, including external Microsoft employees, may not directly intervene in the functionality of Microsoft products or access internal systems. Our role is limited to providing technical guidance on reported problems, requests, or ideas. However, I will do my best to guide you as clearly as possible.

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