ERROR: 0X80073D31 Cant install Prime video or Netflix

Question

ERROR: 0X80073D31 Cant install Prime video or Netflix

Theo Jones 20

I've been having this issue for ages when installing Prime and Netflix and i've tried resetting cache and the store as well as another drive but no luck. Can anyone help? I know others have had this issue...

Theo Jones 20 Reputation points

2026-07-06T18:20:22.0966667+00:00

Also cant install WinAppRuntime.Main.1.8 via the store as well now. Other apps can be installed fine. Default is local C drive

Answer accepted by question author

Hendrix-V 19,115 Microsoft External Staff Moderator

Hi Theo Jones,

Since other Microsoft Store apps install normally and your default install location is already set to the C: drive, the issue appears to be specific to WinAppRuntime.Main.1.8 and the apps that depend on it, such as Netflix and Prime Video.

As a next step, try repairing the Windows component store and system files:

Open Command Prompt as Administrator.
Run: DISM /Online /Cleanup-Image /RestoreHealth
After it completes, run: sfc /scannow
Restart your PC and try installing WinAppRuntime.Main.1.8 again before testing Netflix or Prime Video.

If the installation still fails, it would be helpful to know more information as suggested by the Independent Advisor.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-10T07:07:13.38+00:00

Hi Theo Jones,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Theo Jones 20 Reputation points

2026-07-10T20:04:09.54+00:00

Hi @Hendrix-V thanks for the reply, i've tried this and had an error saying 'The repair content could not be found anywhere.

Check the internet connectivity or use the "Source" option to specify the location of the files that are required to restore the image.' Is this the source of my issues? Here is my windows version for ref also:
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-11T01:08:28.9533333+00:00
Hi Theo Jones,

Thank you for the update. The DISM error is a useful clue because it suggests Windows was unable to locate the files needed to repair the component store.

As a next step, please try the built-in Windows repair feature:

Go to Settings > System > Recovery.

Select Fix problems using Windows Update (if available).

Complete the repair process and restart the PC.

Try installing WinAppRuntime.Main.1.8 first, then test Netflix or Prime Video.

If the repair option is unavailable or does not help, an in-place repair upgrade using the latest Windows 11 installation media may be worth considering. This refreshes Windows system components while keeping your files and installed applications.

Also, have you ever used any debloating, privacy, or system optimization tools on this PC? Some of these tools can modify components that certain Microsoft Store apps depend on.

Please let us know the results, and we'll be happy to continue troubleshooting with you.
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-12T07:08:03.2133333+00:00

Hi Theo Jones,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Theo Jones 20 Reputation points

2026-07-12T08:44:29.4033333+00:00

@Hendrix-V IT WORKED!!!! Thank you soo much. I reset the windows using that troubleshooter and it reinstalled overnight. Now i can install prime and netflix fine! Thanks again Hendrix-v :)
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-15T23:48:06.7233333+00:00

Hi Theo Jones,

I'm relieved to know that everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively. And thank you for accepting my answer since accepting it helps others with similar concerns can find useful information.

If you have any updates or further questions, please feel free to share them with us.

1 additional answer

Your answer

Theo Jones 20 Reputation points

2026-07-06T18:20:22.0966667+00:00

Also cant install WinAppRuntime.Main.1.8 via the store as well now. Other apps can be installed fine. Default is local C drive
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-10T07:07:13.38+00:00

Hi Theo Jones,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Theo Jones 20 Reputation points

2026-07-10T20:04:09.54+00:00

Hi @Hendrix-V thanks for the reply, i've tried this and had an error saying 'The repair content could not be found anywhere.

Check the internet connectivity or use the "Source" option to specify the location of the files that are required to restore the image.' Is this the source of my issues? Here is my windows version for ref also:
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-11T01:08:28.9533333+00:00

Hi Theo Jones,

Thank you for the update. The DISM error is a useful clue because it suggests Windows was unable to locate the files needed to repair the component store.

As a next step, please try the built-in Windows repair feature:

Go to Settings > System > Recovery.

Select Fix problems using Windows Update (if available).

Complete the repair process and restart the PC.

Try installing WinAppRuntime.Main.1.8 first, then test Netflix or Prime Video.

If the repair option is unavailable or does not help, an in-place repair upgrade using the latest Windows 11 installation media may be worth considering. This refreshes Windows system components while keeping your files and installed applications.

Also, have you ever used any debloating, privacy, or system optimization tools on this PC? Some of these tools can modify components that certain Microsoft Store apps depend on.

Please let us know the results, and we'll be happy to continue troubleshooting with you.
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-12T07:08:03.2133333+00:00

Hi Theo Jones,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Theo Jones 20 Reputation points

2026-07-12T08:44:29.4033333+00:00

@Hendrix-V IT WORKED!!!! Thank you soo much. I reset the windows using that troubleshooter and it reinstalled overnight. Now i can install prime and netflix fine! Thanks again Hendrix-v :)
Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator

2026-07-15T23:48:06.7233333+00:00

Hi Theo Jones,

I'm relieved to know that everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively. And thank you for accepting my answer since accepting it helps others with similar concerns can find useful information.

If you have any updates or further questions, please feel free to share them with us.

Answer 1

David-M 126.2K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, please clarify the following:

Do you have a third-party antivirus installed? (e.g., Kaspersky, McAfee, Avast, etc.) If yes, which one?

Also. What is the version and "OS Build" of your Windows 11?

Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

Looking forward to your reply.

Theo Jones 20 Reputation points

2026-07-10T20:12:01.08+00:00

Hi @David-M thanks for getting in touch. I'm using bitdefender and the version of windows is win11 25h2 os- 26200.8655 hope this helps. I've been having this problem for about a year now :(