Hotmail not receiving any emails from any gmail account.

Helder Mendes 20 Reputation points
2026-07-06T12:46:58.4933333+00:00

I made the test with multiple gmail accounts. Didn't received any e-mail from any of them.

On the gmail account it does say the e-mail was sent and recieved.
No error message.
On Hotmail account, no sign of it. Nothing, not in spam, not in garbage, 0.

Tried to send an e-mail from the same gmails accounts to another (even older) hotmail account and I received the e-mail, it worked.

So the problem lays on the hotmail account that doesn't recieve gmail e-mails, and it used to. I didn't do nothing.
This account also had another "ghost behaviour", around 2013 hundreds of sent and recieved e-mails just vanished.

Does anyone had similar experience?

Outlook | Web | Outlook.com | Email
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Answer accepted by question author
TaoLi 112.8K Reputation points Independent Advisor
2026-07-06T15:04:24.6833333+00:00

Hi, since Gmail can send to another Hotmail account, the issue is likely with this specific Hotmail mailbox.

Please sign in at https://outlook.live.com/mail/ and check:

Settings > Mail > Junk email: make sure Gmail is not blocked, and add gmail.com to Safe senders.

Settings > Mail > Rules / Forwarding: delete any rule that may move, delete, or forward Gmail emails.

Also check mailbox storage. If Outlook storage is full, new emails may not arrive: https://support.microsoft.com/outlook/can-t-send-or-receive-email-in-outlook-com

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