Amazon Pay Gift Card redemption stuck in "Pending" for 8 months — Support ticket unresolved

For a long-pending Microsoft Rewards redemption, there is no self-service way to force completion or manually refund points. The only supported path is through Microsoft Rewards support, but there are a few concrete things that can be done to push for proper investigation instead of just retrying blindly.

1. Verify order status and details
   • Go to the Rewards page, select Redeem, then Order history.
   • Locate the Amazon Pay Gift Card order and confirm the Status is still Pending (not Cancelled or Completed).
   • If a confirmation email was never received, use Resend on the Order history page to trigger another copy.
2. Check for common causes of order problems The official guidance lists several reasons why Rewards orders can fail or be cancelled:
   • Rewards must be redeemed in the same region where the account was registered.
   • Redeeming in multiple regions or while using a VPN can cause issues.
   • Using a VoIP phone number instead of a mobile/landline for authentication can block redemptions.
   • The reward may be out of stock or unavailable. If any of these apply (for example, VPN use or region mismatch), correct them before pursuing a new redemption.
3. Use the official Rewards support channels with specific wording Since a generic “try again” response was already received, the next contact should be explicit that:
   • The order has been in Pending for months.
   • No code or confirmation was ever delivered.
   • A new redemption will only be attempted if the original points are refunded or the stuck order is cancelled.
   Use the Microsoft Rewards support form (Contact Microsoft Rewards Support) from the Rewards site and include:
   • Order date and reward type (Amazon Pay Gift Card – India).
   • Current status from Order history (Pending).
   • Statement that no email/code was received even after using Resend.
   • Request for either: (a) completion and delivery of the original reward, or (b) cancellation of the stuck order with a full points refund.
4. When to consider retrying a redemption Official documentation notes that if a reward is out of stock or unavailable, points may be refunded or a comparable reward substituted. However, it does not state that users should redeem again without resolution of the first order. A second redemption should only be done after support confirms in writing that:
   • The first order has been cancelled and points refunded, or
   • The first order has been fulfilled and a code is visible in Order details.
5. If support responses remain generic
   • Continue using the Rewards support form and general Microsoft Support “Get Help” flow, explicitly referencing that this is a long-term Pending order, not a normal delay.
   • Keep all ticket numbers and responses together; if a new agent replies, include the history and emphasize that the issue is not resolved by “try a new redemption.”

There is no documented time limit after which a Pending order auto-cancels or auto-refunds; resolution depends on Microsoft Rewards support intervention. The safest path is to insist on either fulfilment or a points refund for the existing order before attempting any new redemption.

References:

• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• How to redeem Microsoft Rewards points
• Microsoft Rewards refund and exchange policy