How do I get the Preview attachments back after upgrade?

Question

How do I get the Preview attachments back after upgrade?

Allen, Brenda 20

After the upgrade June, 2026, I can no longer preview the attachments. I know have to go through several clicks to open up the attachment instead of being able to preview it. No telling how many attachments will now be opened that should have never been opened.

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Answer accepted by question author

Alina Le 5,245 Independent Advisor

Hello @Allen, Brenda

To confirm the situation and suggest the troubleshooting steps in the right direction, may I confirm a few points:

Which app version you are using when this happens (for example Outlook desktop, Outlook on the web)?
What type of attachments you are trying to preview (PDF, Word, Excel, etc.)?

Besides, I will check the situation again and continue to support you if there is any updates.

Kind regards,

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Allen, Brenda 20 Reputation points

2026-07-06T12:58:52.7866667+00:00

I'm using desktop. It will no longer let me view any kind of an attachment without opening the attachment. This happened after our public school system did an update and I hate it. I now have to do about 4 extra clicks and have to open everything which is a NO-NO.

I tried the web. I don't like it because I can't see all of my folders that I drag and drop emails into. No, I don't want it to automatically move my emails.
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Alina Le 5,245 Reputation points Independent Advisor

2026-07-06T13:43:23.68+00:00

Hi @Allen, Brenda

Could you please confirm whether you can see the "Preview" option in your New Outlook app, as shown in the image below?

I have checked on my side and can see the option available. I would like to verify whether the same option is missing in your environment so that we can better understand what is happening.
Allen, Brenda 20 Reputation points

2026-07-06T14:04:01.51+00:00

Yes I can see the preview and have went through all of the settings per Microsoft help page. Everyone else's in my office has done the same thing.
Alina Le 5,245 Reputation points Independent Advisor

2026-07-07T17:12:35.5333333+00:00

Hi

If you can see the preview note as shown in the image above, clicking on it will allow you to view the review section below without being redirected to another tab.

Just so I can better understand your expectation, can I assume that you would like to view the preview without having to click on the attachment directly?

If that's the case, I am currently experiencing the same situation when checking in Outlook. In the meantime, I hope you can use the preview option to check the attachment as shown above. If you have a different expectation, please describe it in more detail, and I will try my best to investigate it further for you.

1 additional answer

Your answer

Allen, Brenda 20 Reputation points

2026-07-06T12:58:52.7866667+00:00

I'm using desktop. It will no longer let me view any kind of an attachment without opening the attachment. This happened after our public school system did an update and I hate it. I now have to do about 4 extra clicks and have to open everything which is a NO-NO.

I tried the web. I don't like it because I can't see all of my folders that I drag and drop emails into. No, I don't want it to automatically move my emails.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Alina Le 5,245 Reputation points Independent Advisor

2026-07-06T13:43:23.68+00:00

Hi @Allen, Brenda

Could you please confirm whether you can see the "Preview" option in your New Outlook app, as shown in the image below?

I have checked on my side and can see the option available. I would like to verify whether the same option is missing in your environment so that we can better understand what is happening.
Allen, Brenda 20 Reputation points

2026-07-06T14:04:01.51+00:00

Yes I can see the preview and have went through all of the settings per Microsoft help page. Everyone else's in my office has done the same thing.
Alina Le 5,245 Reputation points Independent Advisor

2026-07-07T17:12:35.5333333+00:00

Hi

If you can see the preview note as shown in the image above, clicking on it will allow you to view the review section below without being redirected to another tab.

Just so I can better understand your expectation, can I assume that you would like to view the preview without having to click on the attachment directly?

If that's the case, I am currently experiencing the same situation when checking in Outlook. In the meantime, I hope you can use the preview option to check the attachment as shown above. If you have a different expectation, please describe it in more detail, and I will try my best to investigate it further for you.

Answer 1

Allen, Brenda 20

Problem was fixed by our IT departments. Problem was caused in-house.

Alina Le 5,245 Reputation points Independent Advisor

2026-07-07T17:17:39.54+00:00

Hi

Thank you for your update.

If you need any further assistance while using Office 365 apps, please feel free to reach out to this forum again.

Have a nice day!