How do i delete suggested accounts on Microsoft ios apps

Question

How do i delete suggested accounts on Microsoft ios apps

Shubh 0

I am using an iPad M2. In Microsoft Excel, the "Choose an account" screen shows multiple cached accounts.
I only want to keep my Outlook account (------@outlook.com). There is no Remove Account or Forget Account option.
I have already signed out, reinstalled the apps, and used Delete Login Credentials.

Please confirm the exact Microsoft-supported procedure to remove brokered identities from the iOS account picker and retain only one account.

I Tried everthing that suggested here by microsoft community, and still result zero...
seeking a urgent support on this from the microsfot officals ...

Thanks,
Shubham Saini

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3 answers

Your answer

Answer 1

On iOS, Microsoft apps (Excel, Edge, Outlook, etc.) use a shared authentication system (Microsoft Authenticator / iOS Keychain). Because of this, accounts can remain visible in the “Choose an account” screen even after reinstalling apps.

There is no single in-app “remove account” option for brokered identities. You must remove them from the system level.

Follow these steps carefully:

Remove Accounts from Microsoft Authenticator

Open Microsoft Authenticator
Go to Accounts
Remove all unwanted accounts

Check iOS Settings (Internet Accounts)

Go to Settings → Mail → Accounts
Remove any Microsoft/Exchange accounts you don’t want

Clear Safari Data (important)

Go to Settings → Safari
Tap “Clear History and Website Data”

This removes cached login sessions used by Microsoft apps

Remove Device from Microsoft Account

Go to https://account.microsoft.com/devices
Remove old or unwanted devices

Sign Out from All Microsoft Apps

Ensure you are signed out from Excel, Edge, Outlook, Teams, etc.

Restart Your iPad

This refreshes cached authentication tokens

Reinstall ONE App Only

Install Excel (or your preferred app) again and sign in only with the account you want to keep

Important Notes:

iOS stores authentication tokens securely in the system, not just inside apps
That’s why reinstalling apps alone does not remove accounts
Microsoft does not currently provide a direct UI to manage brokered identities inside each app

If accounts still appear, they are likely being pulled from Authenticator or iOS Keychain, so removing them from those sources is required.

Shubh 0 Reputation points

2026-07-06T07:45:08.25+00:00

The account -----@hoppworldwide61.onmicrosoft.com has already been permanently deleted from the tenant. However, it still appears in the Microsoft "Choose an account" picker on my iPad M2. There is no Remove Account or Forget Account option. Please advise how to clear the cached Microsoft identity/broker account from iPadOS so that only my Outlook account remains visible.

Answer 2

Shubh 0

The account -----@hoppworldwide61.onmicrosoft.com has already been permanently deleted from the tenant. However, it still appears in the Microsoft "Choose an account" picker on my iPad M2. There is no Remove Account or Forget Account option. Please advise how to clear the cached Microsoft identity/broker account from iPadOS so that only my Outlook account remains visible.

0 comments

Answer 3

GsN5034 - IA 77,095 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Go to iOS Settings > Apps > Mail > Mail Accounts.

Select the email provider you want to remove from the list, then tap Remove.

Your previous accounts may still be stored in this location. After removing them, try reinstalling the app and check whether those accounts appear again when you sign in.

If you still need help, let me know.

Shubh 0 Reputation points

2026-07-06T08:46:55.7866667+00:00

Dear Gunasekar,

Kindly chect the belowe steps that i alreday tried on my iPad.

if you still have another suggestion or specifice resolution regarding this pls help.

"iPad Microsoft Office Account Cache Cleanup

Runbook

Objective: Remove stale Microsoft account suggestions from the Office account picker without

resetting the iPad.

Important: Complete every step in order. Do NOT open Excel until Step 9.

Step 1 - Remove Accounts from Microsoft Apps

Open Outlook, Excel, Word, PowerPoint, OneDrive, Teams and Edge (if installed). In each app, go

to Settings > Accounts, sign out every account and choose 'Remove Account' or 'Remove from

Device' whenever available.

Step 2 - Clear Edge Sign-in Cache

Open Microsoft Edge and enter edge://signin-internals in the address bar. Scroll to the bottom

and tap RemoveAllAccounts.

Step 3 - Delete Sign-In Credentials

In iPad Settings, enable 'Delete Sign-In Credentials' for Excel, Outlook, Word, PowerPoint,

OneDrive and Edge (if the option is available).

Step 4 - Remove System Mail Accounts

Go to Settings > Mail > Accounts and remove any Microsoft/Exchange account. Also check

Settings > Calendar > Accounts and Settings > Contacts > Accounts.

Step 5 - Delete Saved Passwords

Go to Settings > Passwords and remove entries related to Microsoft, Outlook, Office, Live, Hopp,

Deepseas, office.com and login.microsoftonline.com.

Step 6 - Clear Safari Website Data

Go to Settings > Apps > Safari > Advanced > Website Data and delete entries related to

microsoft.com, office.com, outlook.com, live.com and login.microsoftonline.com.

Step 7 - Delete All Microsoft Apps

Delete (not Offload) Excel, Outlook, Word, PowerPoint, OneDrive, Teams and Edge.

Step 8 - Restart the iPad

Power off the iPad completely, wait 30 seconds, then power it back on.

Step 9 - Install Only Excel

Install only Microsoft Excel. Do not install any other Microsoft app yet. Open Excel and verify

whether the stale accounts are gone.

If Accounts Still Appear

The identities are likely stored in the shared Microsoft authentication cache (MSAL/iOS Keychain).

On a standard iPad there is no supported way to manually clear those entries. The only guaranteed

solution is to erase the iPad and set it up as a new device without restoring Microsoft app data."
GsN5034 - IA 77,095 Reputation points Independent Advisor

2026-07-06T15:18:16.86+00:00

Hello,

It appears like a authenticator cache left over.

Do you have the Microsoft Authenticator app installed?

If so, open the Microsoft Authenticator app on your iPad and remove that particular account from the app if listed.

--*

Alternatively, go to Settings > General > VPN & Device Management.

If your device is enrolled through the Intune Company Portal and you see a management profile listed under VPN & Device Management, remove that profile from your iPad. This will also remove the associated work or school account from the device.