I cannot get into Copilot i it replies I am either blocked or "It is not your fault it is mine" Can you help?

Use the built-in Copilot troubleshooters and license checks to resolve this.

1. Run the Copilot troubleshooters
   • Open the Get Help app on Windows.
   • In the Search box, type Copilot License Troubleshooter and run it. Follow all steps it suggests.
   • If connection issues are suspected, in Get Help search for Copilot connectivity troubleshooter and run that as well. It will check for firewall rules or other blockers.
2. Confirm the Copilot license is valid and recognized
   • If using Microsoft 365 apps (Word, Excel, Outlook, etc.), make sure the signed-in account actually has a Copilot license and that the correct account is selected.
   • If Copilot is missing in Microsoft 365 apps even though a license exists, use the Copilot license troubleshooter as above.
3. If using Copilot in Microsoft 365 web apps
   • Some license validation and sign-in issues in web apps are caused by blocked third‑party cookies.
   • Enable third‑party cookies in the browser being used:
     • Microsoft Edge: Settings and more → Settings → Cookies and site permissions → Manage and delete cookies and site data → make sure Block third-party cookies is Off.
     • Google Chrome: Settings → Privacy and security → ensure Allow third-party cookies is selected.
     • Mozilla Firefox: Settings → Privacy & Security → under Enhanced Tracking Protection, choose Custom and ensure Cookies is unchecked.
     • Safari (macOS): Safari → Settings… → Privacy tab → uncheck Prevent cross-site tracking; then Advanced tab → under Privacy, uncheck Allow-privacy-preserving measurement of ad effectiveness and Block all cookies.
4. Check for license validation errors in Microsoft 365 apps
   • If seeing messages about Copilot license validation, verify:
     • Signed in with the correct account that has Copilot.
     • For work/school files, use the work or school account if the organization provides Copilot.
     • If working on files stored in third‑party storage, move or copy the file to OneDrive or SharePoint and then try Copilot again.
5. If Copilot is still blocked or unavailable
   • For home users: after these steps, use the Get Help app to contact Support directly from Windows.
   • For business users: contact the Microsoft 365 administrator to verify Copilot licensing and any policies that might be blocking Copilot; the admin can then contact Microsoft support if needed.

References:

• Copilot troubleshooters
• I am getting license validation errors with Copilot