"Content not displayed" when opening word on iphone

Rob Goodyear 0 Reputation points
2026-07-05T18:21:20.2033333+00:00

my word document .docx won't open on my iphone. I have MS 365 on both devices. I don't have this problem with Excel which works fine. Any ideas

Microsoft 365 and Office | Word | For home | iOS
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  1. John Jefferson Doyon 86,990 Reputation points Independent Advisor
    2026-07-05T18:57:12.0066667+00:00

    Hi, I'm John! I will help you with this.

    Just to narrow this down, does this happen with only one .docx file or with all Word documents? Also, is the file stored in OneDrive, iCloud/Files, or opened from an email attachment?

    Please try these first:

    • Open the file from the Word app directly, not from the iPhone Files preview.
    • Make sure Word is updated from the App Store.
    • Restart the iPhone, then try opening the document again.
    • If the file is in iCloud or an email, save/upload it to OneDrive first, then open it from Word.
    • If the same file opens on your computer, open it there and use Save As to create a fresh copy, then try that copy on the iPhone.

    If Excel works fine, this may be specific to the Word app or that particular document.

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