My past certifications are not reflected in my Microsoft Learn account.

Several factors can cause past certifications to be missing from the Microsoft Learn transcript. Work through these checks and fixes:

1. Confirm the certification was actually earned
   Verify that all required exams were passed for the credential: check the relevant certification or exam details pages to ensure the requirements were met. Some exams do not grant a standalone certification.
   See: Browse all certifications and exams.
2. Make sure the correct Learn account is being used
   Many missing-history issues are due to using a different account than the one used when taking the exams.
   • Sign out of Microsoft Learn.
   • Sign back in with any other Microsoft accounts that might have been used when registering for exams (personal, work, or school).
   • After signing in, open the Transcript page directly: https://learn.microsoft.com/users/me/transcript
   • Also check Credentials → Certifications: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab
   Notes from the guidance:
   • If multiple Learn profiles exist under different login accounts, the certifications may be on a different profile.
   • The “congratulations” email for a passed certification goes to the Contact Email in the Learn profile, which may differ from the sign-in account. If clicking the profile link in that email does not show the expected certification, it was likely earned under another profile.
3. Understand Certiport-based exams
   If exams were taken via Certiport (common for student/educator programs), those certifications currently do not appear in the Microsoft Learn profile or transcript.
   • Manage and share those credentials from the Certiport Test Candidate account and its transcript instead.
   • For issues with Certiport records, contact Certiport Customer Service.
4. Consider legacy/retired certifications
   Some older certifications have aged out of the program and no longer appear in the Learn profile. These will not show in the current transcript.
5. Check the Certification Dashboard transcript
   There is also a transcript accessible via the Certification Dashboard:
   • Go to the Certification Dashboard (see the “Access your Certification Dashboard” section).
   • Use View Transcript in the Transcript section to see and download/email a PDF.
     This transcript tracks credentials held, including expired ones.
6. If certifications are still missing, contact support
   If, after confirming requirements and accounts, certifications are still not visible:
   • Follow the steps in Missing Exams or Certifications to validate requirements and accounts.
   • Then contact Microsoft Credentials Support for account-specific investigation and transcript correction.
   Per the program agreement, if a transcript is inaccurate, there is up to one year from the date of passing the last required exam for that credential to request evaluation of fulfillment.

References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript
• Microsoft Credentials Program Agreement
• View and share your transcript
• Frequently asked questions (transcript)
• Sertifikasi AI-900 Tidak Sync - Microsoft Q&A
• How do I access my transcripts - Microsoft Q&A