not able to receive the all emails once it was hacked in past after the recovery

Question

not able to receive the all emails once it was hacked in past after the recovery

Suruchi amin 0

Hello,

I am unable to receive emails on my account because it was hacked approximately 2.5–3 years ago. This email account is extremely important to me, as I have been using it for many years and it contains valuable personal and professional information.

I kindly request your assistance in recovering my account and restoring my ability to receive emails. Please let me know what information or verification you need from me to help resolve this issue.

Thank you for your time and support. I would greatly appreciate your help.

0 comments

1 answer

Your answer

Answer 1

Hello, I’m Virginia a fellow Windows user.

Did you try recovering your account when it was hacked? If not then then hacker has most likely had access all this time so may now have changed the email address associated with the account, changed the password or even added 2 factor authentication hence why you’re no longer receiving emails.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that if the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

To request a transfer of purchases & subscriptions contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs