Endpoint Analytics Reliability Metrics

Exactly the right tool for this — Endpoint Analytics picks up crash telemetry passively, so you don't need anyone to file a ticket.

In the Intune admin center, go to Reports > Endpoint analytics > Application reliability. The App performance tab is your starting point — it lists every desktop app across your enrolled fleet with two key columns: Total crashes (14 days) and Mean time to failure, which is just total usage duration divided by total crash count over a rolling 14-day window. Find your CRM app in that list and you've got your crash frequency and MTTF in one glance.

To confirm it's the recent update causing the regression, click into the app and switch to the App versions tab. It breaks out crash counts and affected device counts per version side by side — so you can directly compare the old build vs. the new one.

For affected device models specifically, the App reliability report doesn't slice by hardware model directly. You've got two options there: the Device performance tab within App reliability shows per-device crash timelines (you can eyeball which models cluster), or the Restart frequency report has a dedicated Model performance tab that surfaces average crash-related restarts per device model across the last 30 days.

One thing to keep in mind — the App reliability data uses a 14-day rolling window, so if this update went out more than two weeks ago, the earliest crash spike may have already rolled off. Are you seeing the crashes in the current 14-day window, or did this start earlier?