Can no longer sync Outlook with Yahoo mail to receive/send email, etc. Live chat of no help. Any way to speak to a live person?

Nancy Komessar 20 Reputation points
2026-07-02T18:56:26.6233333+00:00

On 5/29/26 I received an email with some type of malware that resulted in my no longer being able to sync with Yahoo mail to send or received messages. I can use Yahoo mail directly, but I can't use Outlook anymore because the message below appears.

Live chat has been no help. Need a live person to fully explain.

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Outlook | Windows | Classic Outlook for Windows | For home
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Brian Tillman 27,125 Reputation points Independent Advisor
2026-07-02T22:18:53.9433333+00:00

Hi. I'm Brian and I'll try to help.

This forum is dedicated to problems using Outlook online by accessing https://outlook.live.com/ using a web browser. The image you included indicates that you're using classic Outlook, not Outlook online. Classic Outlook is covered in a different forum.

The message you included means that the Outlook client cannot connect to the incoming server. You say you can log into your Yahoo mailbox using your sbcglobal.net address and see messages. Have you tried to update the password in the account settings? Do you have two-factor authentication enabled for the account or passkeys? Did anything change on your computer between when it last worked and now, like an update to Microsoft 365/Office? What version of Outlook are you using?

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  1. Brian Tillman 27,125 Reputation points Independent Advisor
    2026-07-03T18:17:18.6566667+00:00

    Thanks for letting us know the solution.

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  2. Nancy Komessar 20 Reputation points
    2026-07-03T01:32:51.4366667+00:00

    Thanks - I created a new secure key & that fixed the problem as a malware issue corrupted the old one

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