I stopped received email from discord.

Question

I stopped received email from discord.

Salma 0

Hello everyone,

I want to retrieve my discord password but I don't seem to receive any mail from them no matter what I tried. I already checked the junk folder, the other in box, checked if it's blocked and added all discord mail addresses to approved mails. Idk what to do else it's pretty frustrating cause I contacted the discord support and they can do nothing about it because the issue is not from their side.

Please help 🥲

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Answer 1

Hi Salma

I understand that you are having a problem receiving Discord password reset emails in Outlook.com. I am happy to help. Please confirm these two details only:

Do you receive normal emails from other senders?
Did Discord confirm whether the reset email was sent successfully or bounced?

Meanwhile, try these remaining steps:

1) Check Outlook.com storage

If Microsoft cloud storage is full, Outlook.com cannot send or receive email. Messages sent while storage was full may be bounced back to the sender and cannot be recovered. Check your storage and free up space if needed.

2) Check Rules, Sweep, and Forwarding

In Outlook.com, check whether any setting is moving, deleting, or redirecting Discord emails.

Go to Settings > Mail > Rules.
Disable or delete any rule that may affect Discord emails.
Check Sweep settings if you used Sweep before.
Go to Settings > Mail > Forwarding.
Make sure forwarding is off, or that keep a copy is enabled if you use forwarding.

3) Search all folders, including Deleted Items and Archive

Use Outlook.com search and try keywords such as:

Discord
from:discord.com
noreply
verification
password reset

Also check:

Deleted Items
Archive
Junk Email
Other, if Focused Inbox is enabled

If you find the message in Deleted Items, restore it via: Email is missing from your Outlook.com inbox | Microsoft Support

4) Make sure Discord is sending to the exact email linked to the Discord account

The reset email is sent to the email address tied to the Discord account. If the Discord account is linked to a different or old email address, the reset email will not arrive in this Outlook.com mailbox.

5) If only Discord emails are missing, ask Discord to check delivery

If normal emails arrive but Discord emails do not, please contact Discord Support and ask them to confirm whether the reset email was:

Sent successfully
Bounced
Suppressed
Blocked or delayed on their side

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!

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