Is this recovery email legitimate?

Based on the screenshot, the email does appear consistent with a legitimate Microsoft support communication. The sender address is from @microsoft.com (cdoccm@microsoft.com), and the wording matches Microsoft’s account recovery and verification process for compromised accounts.

That said, Microsoft support may ask for sensitive verification details during account recovery, especially if normal recovery methods failed. However, you should still be cautious. Microsoft will not typically ask you to send your current password or full payment card details by plain email. If they ask for credit card information, it is usually limited to the last 4 digits, billing details, or past purchase information to verify ownership.

Before replying, verify the case independently by signing in directly at: https://account.live.com or https://support.microsoft.com

Also check the links in the email and verify that they point to Microsoft sites.

Do not click links in the email unless you confirm they point to official microsoft.com domains. You can also contact Microsoft support directly through their website and reference the service request number shown in the email.

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin