Roblox Microsoft store and Xbox network issue

Lolo 20 Reputation points
2026-07-02T10:04:44.46+00:00

I've been trying to connect to my Roblox account through the Microsoft store on Windows 11 but it keep saying my account is linked to another Xbox network account. The problem is that I never used or had an xbox nor an xbox account, and even after trying multiple email just in case, uninstalling both Roblox and Microsoft store I am still locked out of my account. Any idea how to fix this issue ?

Windows for home | Windows 11 | Microsoft Store
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Answer accepted by question author
Carl-L 22,245 Reputation points Microsoft External Staff Moderator
2026-07-03T06:21:15.84+00:00

Hello Lolo,

Welcome to Microsoft Q&A forum.

When you play a game using your Microsoft account, (Minecraft or other games that require the Xbox app). An Xbox profile will be created and linked with that account, you don't have to own or used an Xbox to have one.

Before we proceed further, may I have a photo of the situation to check for you? Please remember to remove all personal information before posting.

I'm waiting for your reply.

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