Technical Error during OnVUE Check-in for AI-102 (Retired Exam) – Request for Replacement Voucher

Varra Vinod Reddy 0 Reputation points
2026-07-02T04:53:56.6233333+00:00

Hello Team,

I am writing to report a major technical failure on the OnVUE platform that prevented me from taking my scheduled Microsoft certification exam.

  • Exam Name: Microsoft Certified: Azure AI Engineer Associate (Exam AI-102)photo_6206265766525472765_y

image

Payment Method: Voucher Code (obtained from Microsoft AI Skills Fest)

Description of the Issue: On June 30, 2026, at 5:44 PM IST, I attempted to check in for my exam. The OnVUE portal failed to launch the validation sequence and instead generated a persistent error stating: "OnVUE check-in cannot be started at this time."

Because June 30 was the final retirement date for the AI-102 exam, the portal completely blocked me from finding or selecting any rescheduling slots once the technical error occurred. As a result, my AI Skills Fest voucher has been lost due to a system delivery error rather than a candidate no-show.

Since Exam AI-102 is now fully retired, I kindly request that you investigate this system failure and issue a replacement voucher code for the successor exam path: Exam AI-103 (Developing AI Apps and Agents on Azure) so that I can complete my certification.

I have attached the screenshots of the validation error (photo_6206265766525472765_y.jpg) and the unavailable calendar slots (image.png) as evidence of the technical block.

I look forward to your support.

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  1. AI answer

    2026-07-02T04:54:22.21+00:00

    The issue described occurred on the Pearson VUE OnVUE platform, and the voucher was used to schedule a Microsoft certification exam. Replacement vouchers and rescheduling in cases of technical problems during the exam are handled directly by Pearson VUE and Microsoft Certification/Credentials support.

    Based on the provided context, the appropriate next steps are:

    1. Contact Pearson VUE support immediately and provide the exam details, date/time, and screenshots of the OnVUE error. Pearson VUE is responsible for technical issues during delivery and for reinstating vouchers or rescheduling when an exam appointment is cancelled or blocked by their systems.
    2. If Pearson VUE confirms that the appointment was cancelled or could not be delivered due to their technical issue and the voucher is not automatically reinstated, request explicit confirmation from them and ask for the voucher to be reinstated or for guidance on next steps.
    3. If the voucher is still not usable or a replacement is needed for a different exam (for example, AI-103), open a case with Microsoft Credentials/Certification support and include:
      • The original voucher program (Microsoft AI Skills Fest).
      • The exam (AI-102) and scheduled date/time.
      • Pearson VUE case/ticket number and their response.
      • Screenshots of the OnVUE error and the unavailable calendar slots.
      Use the official support entry points from the context:
    4. Monitor responses from both Pearson VUE and Microsoft support. The context indicates typical response times of 1–3 business days for these channels.

    Note: The context shows that when Pearson VUE cancels an exam appointment, refunds or voucher reinstatement are expected, and users are instructed to contact Pearson VUE support if they cannot redeem a voucher or if an exam is cancelled during delivery.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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