Certification

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Certification

Ilona Katarzyna Kończak-Szymańska 25

HI, I have passed the exam - AB-730. I have received confirmation about passing on my email. Unfortunately I do not have it on my Microsft account.

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Answer accepted by question author

Julian Sharp 43,851

It can take 24-48 hours for results to appear on your Microsoft Learn profile under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab especially over the weekend. What you need to check and then do if you cannot find your certification is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

Ilona Katarzyna Kończak-Szymańska 25 Reputation points

2026-07-01T18:15:58.9266667+00:00

Thank you for your support. I found it.

1 additional answer

Ilona Katarzyna Kończak-Szymańska 25 Reputation points

2026-07-01T18:15:58.9266667+00:00

Thank you for your support. I found it.

Answer 1

stephen daniel 165

Sign in to Microsoft Learn
- Go to Microsoft Learn (learn.microsoft.com in Bing) and log in with the account you want to use for certifications.
Check Your Certification Profile
- In the top right, click your profile picture → Profile → Certification Profile.
- Verify that your MCID (Microsoft Certification ID) and personal details match the ones used during exam registration.
Verify Email Addresses
- Sometimes the exam provider (Pearson VUE or PSI) has a different email than your Microsoft account.
- Make sure the email you used for the exam is added as an alias to your Microsoft account.
Merge Accounts if Needed
- If you have multiple Microsoft accounts, you may need to merge or update your certification profile to ensure the exam result is tied to the correct account.
Contact Microsoft Certification Support
- If the exam still doesn’t appear, raise a support ticket:
- Go to the Certification Support page → select Exam Results / Transcript Issues.
- Provide your MCID, exam confirmation email, and the account you want linked.
- Microsoft’s support team can manually attach your AB‑730 result to your profile.

stephen daniel 165 Reputation points

2026-07-01T17:49:10.31+00:00
Exam results can take 24–48 hours to sync, but if it’s been longer, support intervention is needed.

Keep your confirmation email handy — it’s proof of passing and helps support resolve the issue quickly.

Once linked, your certification will show up in your Transcript and Dashboard on Microsoft Learn.
Julian Sharp 43,851 Reputation points

2026-07-01T17:50:34.3133333+00:00

MC IDs have not been used since the merger of Certification profiles and Learn profiles in 2024. The Microsoft Learn username is now the unique ID.
Julian Sharp 43,851 Reputation points

2026-07-01T17:54:53.6766667+00:00

Microsoft hasn't used PSI for many many years

The navigation you mention has completely changed and is incorrect

You need to sign into https://learn.microsoft.com/ and n the top right, click your profile picture → Profile , and then in the left-hand navigation bar select **Credentials **→ Certifications
JuliaMarvin 22,820 Reputation points Volunteer Moderator

2026-07-01T21:07:19.8933333+00:00

Moderator note

@stephen daniel

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Users are capable of asking Copilot or other AI services themselves, most ask here because they want help from a real person with some experience.

Please read https://learn.microsoft.com/en-us/answers/support/ai-usage-policy

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