Stop billing my account

23ismynumber nix 0 Reputation points
2026-07-01T14:24:56.5533333+00:00

I am being billed for a subscription I did not authorize. I have been trying to get this stopped for MONTHS! Please stop. I do not use this I don't even know what it is. I am a 70yr old disabled woman. Please stop I can't afford any payments.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
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  1. DaveM121 929.6K Reputation points Independent Advisor
    2026-07-01T15:05:23.3766667+00:00

    1

    Log into your Microsoft account on this link:

    https://go.microsoft.com/fwlink/?linkid=2323737

    In there, you can choose to manage the subscription and cancel the subscription.

    2

    If you are still unable to resolve that subscription problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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