Not being able to open Microsoft store game I bought a long time ago

Question

Not being able to open Microsoft store game I bought a long time ago

JustSimp 20

A few years ago somewhere around 2018 I bought Cuphead for windows and it worked but now when I try to open it it gives the error code

"Cuphead is currently bit available in your account. Make sure you're signed in to the Microsoft store and try again" Error code 0x803F001

I tried resetting the Microsoft store and it didn't work and when I go to a different computer account I don't even have the game in my library.

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Answer 1

Alvise Cervellati 6,630 Independent Advisor

Hi JustSimp, Welcome in Community

Follow these steps:

Open the Microsoft Store app.
Click your profile icon in the top right corner.
Verify the email address exactly. It must be the exact account used back in 2018 to buy the game.
If it's correct, click Sign out, close the Store, reopen it, and Sign back in to force a fresh license sync.

If not solved, force a deep reset of the Store dependencies:

Press Win + R to open the Run dialog.
Type wsreset -i and hit Enter.
A blank Command Prompt window will open. Leave it alone—it can take a couple of minutes. Once finished, the Microsoft Store will automatically pop open

Let me know how it goes

Elvis

JustSimp 20 Reputation points

2026-07-03T09:01:09.85+00:00

Hi I did exactly these things before I posted my question and it still shows the game in my library but when I try to open it it gives the error
Alvise Cervellati 6,630 Reputation points Independent Advisor

2026-07-03T09:54:52.0966667+00:00

Ok, go to account.microsoft.com/billing/orders in a web browser, log in with the exact account you've been troubleshooting, change the "Ordered within" filter to All available and look for Cuphead.

Let me know what you found
JustSimp 20 Reputation points

2026-07-03T12:55:45.48+00:00

Yeah it only lets me go to 7 years ago and its not there I think because it was before that
Alvise Cervellati 6,630 Reputation points Independent Advisor

2026-07-03T13:25:40.8633333+00:00

mmm ok

Open the Xbox App on your PC (download it from the Store if you don't have it), sign in with the exact same Microsoft account now click your profile picture in the top left and select Settings, go to the Account tab, under Change my Microsoft Store account, make sure it matches your Xbox account. If it does, click it anyway and hit Sign Out, then sign back in.

Now go to Library (on the left sidebar of the Xbox App) and click Change Filter > Owned. See if Cuphead pops up here to install or launch

If not solved, press WIN + X and open terminal as admin, then type

Get-AppXPackage -AllUsers -Name Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -ForceApplicationShutdown}

restart your pc

Check also if from this url you found something different

https://account.microsoft.com/services
JustSimp 20 Reputation points

2026-07-03T15:03:20.8833333+00:00

Did this and it worked thank you for your replies.😁
Alvise Cervellati 6,630 Reputation points Independent Advisor

2026-07-03T15:04:57.9233333+00:00

Great, I am glad that worked. If you don't have any more questions, feel free to choose a rating and have a great day!

See you next time in MS Community

Elvis