Azure AI Vision / Computer Vision resource creation fails in UAE North with InternalServerError

Question

Azure AI Vision / Computer Vision resource creation fails in UAE North with InternalServerError

Deepu Thomas 0

We are unable to create/provision Azure AI Vision / Computer Vision resource in UAE North.

This is not an OCR API runtime issue. We are not yet calling the OCR API. The Azure resource itself cannot be created.

Service:

Azure AI Vision / Computer Vision

Resource provider:

Microsoft.CognitiveServices

Failing operation:

Microsoft.CognitiveServices/accounts/write

Region:

UAE North / uaenorth

Provider registration:

Registered

SKU availability verified:

ComputerVision F0 Free

ComputerVision S1 Standard

Command tested:

az cognitiveservices account create --name chequevisionmpnae01 --resource-group ChequeVisionMPNRG --kind ComputerVision --sku S1 --location uaenorth --yes

Error:

InternalServerError

Code: InternalServerError

Message: Internal Server Error.

We tested resource creation in three enabled subscriptions:

MCPP Subscription
IBS-Partner-Azure-Credit
Microsoft Partner Network

In all UAE North tests:

Resource group creation succeeds.
Microsoft.CognitiveServices provider is registered.
ComputerVision F0 and S1 SKUs are visible for uaenorth.
ComputerVision S1 creation fails.
ComputerVision F0 creation fails.
AIServices S0 creation also fails.
Deleted Cognitive Services resource list is empty.

Important comparison:

The same ComputerVision S1 resource creation succeeds in East US.

Question:

Is Azure AI Vision / Computer Vision OCR currently provisionable in UAE North? If yes, why does Microsoft.CognitiveServices/accounts/write fail with InternalServerError in UAE North while East US succeeds?

We need this for UAE data residency/compliance for cheque OCR processing.

Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator

2026-07-02T08:46:41.7133333+00:00

Hello @Deepu Thomas ,

Following up to see if you had any chance to review the response

Thank you
Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator

2026-07-06T10:41:12.0733333+00:00

Hello @Deepu Thomas ,

Checking in to see if the response was helpful

Thank you
Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator

2026-07-09T04:47:51.2433333+00:00

Hello @Deepu Thomas ,

Hope our response were helpful.

Since I’ve converted my earlier comment into an answer, could you please take a moment to mark it as Accepted with an upvote? This helps others in the community with the same question find the solution more easily.

Please let us know if there any other queries.

Thank you!

2 answers

Your answer

Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator

2026-07-02T08:46:41.7133333+00:00

Hello @Deepu Thomas ,

Following up to see if you had any chance to review the response

Thank you
Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator

2026-07-06T10:41:12.0733333+00:00

Hello @Deepu Thomas ,

Checking in to see if the response was helpful

Thank you
Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator

2026-07-09T04:47:51.2433333+00:00

Hello @Deepu Thomas ,

Hope our response were helpful.

Since I’ve converted my earlier comment into an answer, could you please take a moment to mark it as Accepted with an upvote? This helps others in the community with the same question find the solution more easily.

Please let us know if there any other queries.

Thank you!

Answer 1

Hello @Deepu Thomas ,

Welcome to Microsoft Q&A .Thank you for reaching out to us.

The failure is consistently occurring during the Microsoft.CognitiveServices/accounts/write operation in UAE North (uaenorth), while the same deployment succeeds in East US. Based on the evidence available, this points to a region-specific provisioning issue rather than a deployment configuration issue.

Please check if the following steps help-

Capturing Detailed Diagnostic Information Since the failure occurs during the backend provisioning stage and returns a generic InternalServerError (HTTP 500), the next step is to correlate the failed requests using the collected request identifiers and timestamps so that the underlying regional condition can be investigated further. Run the deployment with debug logging enabled:
```
   az cognitiveservices account create \
    --name chequevisionmpnae01 \
    --resource-group ChequeVisionMPNRG \
    --kind ComputerVision \
    --sku S1 \
    --location uaenorth \
    --yes \
    --debug
```
Please collect:
- UTC timestamp of the failure
- x-ms-request-id
- x-ms-correlation-request-id
- Full error payload
Reviewing Azure Activity Logs Please capture the failed event associated with Microsoft.CognitiveServices/accounts/write
Reviewing Azure Service Health Check for any active advisories or service events affecting Azure AI Services within UAE North.
Performing Regional Validation If compliance requirements permit, validate resource creation in UAE Central. This can help determine whether the condition is isolated specifically to UAE North while remaining within the UAE geography.

The following references might be helpful , please check them out

Please let us know if the response was helpful

Thank you

Answer 2

kagiyama yutaka 5,490

I think the only hard fact is the region list and CV shows as available in uaenorth, and the Microsoft.CognitiveServices/accounts/write 500 has no stated reason, and the safe step is to retry once in Portal and send that failed activity‑log and request‑id to Azure support for a region check.

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