Hotmail not showing alternative email accounts

Question

Hotmail not showing alternative email accounts

George 20

Until recently I was able to see and access my three hotmail accounts by clicking the icon in trhc.

Now I only get "Account manager for <name>" when Iclick that icon.

This change was likely due to a Ms system update. How can I now move simply between/access these separate email accounts? Thanks

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Answer accepted by question author

Anonymous

Hello George

I understand how convenient it was to switch between your Hotmail accounts from the account icon, and how confusing it is now that you're only seeing "Account manager for <name>" instead.

Based on your description, it sounds like you're using Outlook.com in a web browser.

To better understand what has changed, could you please clarify the following:

Are you accessing the three Hotmail accounts through Outlook.com (in a web browser), or through Classic Outlook for Windows?
When you click the account/profile icon, do you still see the other two Hotmail accounts listed, or do you only see the currently signed-in account?
Did this change occur after a specific update, or did it start suddenly without any changes on your side?

This information will help determine whether the issue is related to Outlook account switching, the Microsoft Account Manager experience, or the Outlook application itself.

George 20 Reputation points

2026-07-01T09:29:48.4466667+00:00

Thanks Winnie.

-I'm using Outlook in a browser.

-When I click the icon I only see "Account manager for <name>". Previously I saw the two other available accounts.

-I only noticed it today but I haven't tried to access the other accounts for about a week or more.

-Nothing has changed in my system apart from a recent Windows update.
George 20 Reputation points

2026-07-01T09:32:55.0933333+00:00

Thanks Winnie.

-I'm using Outlook in a browser.

-When I click the icon I only see "Account manager for <name>". Previously I saw the two other available accounts.

-I only noticed it today but I haven't tried to access the other accounts for about a week or more.

-Nothing has changed in my system apart from a recent Windows update.
George 20 Reputation points

2026-07-01T10:48:32.4733333+00:00

Update

Outlook is back to normal. Click the icon and all three accounts are showing as they should be. I can also move between them easily, as normal.

Should mention that before I contacted Ms about this issue I googled for answers, cleared caches and restarted my computer.

A complete mystery why I lost access. Thanks for responding quickly though.
Anonymous

2026-07-02T00:31:40.03+00:00

Good day George,

Thank you for the update. I’m happy to hear that Outlook is back to normal and that all three accounts are showing again as expected.

I appreciate you taking the time to confirm the outcome. Feel free to reach back if you need anything else.

Have a lovely day!

1 additional answer

Your answer

George 20 Reputation points

2026-07-01T09:29:48.4466667+00:00

Thanks Winnie.

-I'm using Outlook in a browser.

-When I click the icon I only see "Account manager for <name>". Previously I saw the two other available accounts.

-I only noticed it today but I haven't tried to access the other accounts for about a week or more.

-Nothing has changed in my system apart from a recent Windows update.
George 20 Reputation points

2026-07-01T09:32:55.0933333+00:00

Thanks Winnie.

-I'm using Outlook in a browser.

-When I click the icon I only see "Account manager for <name>". Previously I saw the two other available accounts.

-I only noticed it today but I haven't tried to access the other accounts for about a week or more.

-Nothing has changed in my system apart from a recent Windows update.
George 20 Reputation points

2026-07-01T10:48:32.4733333+00:00

Update

Outlook is back to normal. Click the icon and all three accounts are showing as they should be. I can also move between them easily, as normal.

Should mention that before I contacted Ms about this issue I googled for answers, cleared caches and restarted my computer.

A complete mystery why I lost access. Thanks for responding quickly though.
Anonymous

2026-07-02T00:31:40.03+00:00

Good day George,

Thank you for the update. I’m happy to hear that Outlook is back to normal and that all three accounts are showing again as expected.

I appreciate you taking the time to confirm the outcome. Feel free to reach back if you need anything else.

Have a lovely day!

Answer 1

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